Part-time Customer Support Advisor (10 hours per week) – Remote, Europ – Amazon Store
Whereabouts: We are full-remote, Please be aware that many of our team are based in Europe. This means will generally need to have at least 3 hours of work cross-over with CET and GMT.
Interviews: Around 4 hours over a few weeks, including some paid practical work
Salary: Flat rate at $23 per hour globally and £17 per hour for UK candidates and €20 for European candidates // Standard 10 hours per week
Other Jobs You May Be Interested In
Remote Data Entry, No Experience, $40/hr, Part-Time
Virtual Assistant, $45/hr, Remote, No Experience, Night Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Part-Time Data Entry, $45/hr, Remote, College Student Friendly
Remote Moderator, No Degree, $50/hr, Evening, Weekend Job
Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Entry Level Phone Job, $42/hr, Remote, No Degree Required
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Created with Scandinavian simplicity at heart, Whereby is a remote-first video meetings company with a vision of a world where anywhere works.
We believe in everyone. We see our differences as a strength; it’s this philosophy that drives us towards our mission. This means we see your unique history as having a value money cannot buy; we believe in the strength of every intersection of race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity.
🔍 What we’re looking for
We are looking for a customer support agent to support our Whereby Meetings product. This role will be around 10 hours per week, fully remote. You will be working as a consult for the team, rostered on flexible hours around your commitments and life. The kind of person who would do well in the role is someone who is looking for some supplementary income and likes working in a team environment but fully remotely.
⚒️ The nuts and bolts of the role*
* Please do not see everything in this job ad as “must have”, but rather a guiding list of what we’re looking for. We know that no candidate will be the perfect match for all we’ve mentioned in this posting, so don’t be afraid to apply if you feel you’re close to the brief but not “spot on”
Characteristics of someone that will do well in this role
You never sacrifice quality for quantity
You approach every customer interaction with empathy and care
You’re comfortable interacting with customers from all nationalities, cultures, and walks of life
You have solid typing skills, and bring an authentic, human tone to your written communication
You’ve worked remotely in the past in some capacity, and understand the pros and cons of working in a distributed team
You’re a problem solver by nature and aren’t afraid to seek out answers or solutions independently
You keep a keen eye out for ways to improve customer experience and outcomes
Scope of your work
Answering Tier 1 and Tier 2 customer support from our Free, Pro, and Business customers
You will be provided training and support with Tier 2 support tickets during your training
Assisting in improving customer support processes and documentation such as adding new templates and workflows, and more
Documenting and sharing customer feedback on improvements and feature requests
Getting involved in Whereby’s social and cultural ways of working
Day-to-day of your role
Responding to around 20 customer queries per day (depending on workingtime), ranging from troubleshooting problems, managing customer accounts and subscriptions, and helping customers understand how to get the most out of Whereby
Joining support meetings and discussions around recurring issues and solutions
Helping our team find new ways of offering support, such as introducing new tagging and templates
Identifying customer feedback or issues that need to be shared with the team
How we will measure your success
Quality of responses
Volume of tickets answered
Number of replies per resolve
Customer Satisfaction rating
Apply Now