**Experienced Customer Service Representative – Metro Service Center**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? We're seeking a highly skilled and dedicated Customer Service Representative to join our team at the Metro Service Center. As a key member of our customer-facing team, you will be responsible for providing top-notch support to our clients, resolving issues, and exceeding customer expectations.

• *About Our Organization**

At our organization, we're committed to making a positive impact on the lives of our associates and clients alike. We believe in fostering a culture of care, approachability, and results-driven excellence. Our mission is to provide more and better job opportunities worldwide, while ensuring our associates receive the highest pay possible. We're proud to uphold our RACE values: Results Matter, Approachable, Care, and Emergency – a sense of urgency that drives us to deliver exceptional results.

• *Primary Duties**

As a Customer Service Representative, you will be responsible for:

• Answering soft-phone (VOIP) customer calls and providing timely and effective solutions to their queries
• Data entry into the SAP system while interacting with customers over the phone, ensuring seamless communication and efficient issue resolution
• Researching account details as needed to achieve first-call resolution and provide accurate information to customers
• Performing data entry into additional supporting work systems as needed while interacting with customers on the phone
• Clerical data entry into various business unit software for job requests, status checks, and updates
• Making outbound softphone calls to interact with customers while inputting data into various business unit software systems
• Responding to customer inquiries and resolving problems relating to products and services provided by the company
• Inputting pertinent information regarding customers and customer problem resolution into a software management system

• *Requirements**

To be successful in this role, you will need:

• A High School Diploma or equivalent
• At least 2 years of related call center and/or customer service experience
• Strong interpersonal skills and the ability to work well in a team environment
• Ability to pass customer service assessment testing
• Proficiency in using a personal computer with MS Office Suite and other applications
• Excellent communication skills, with the ability to analyze customer needs and express knowledge in a clear and professional manner
• Ability to adapt to changing situations and conditions
• Strong organizational skills and ability to handle multiple tasks
• Ability to provide inbound residential customer service while on a softphone and input data into business required customer relationship management software
• Ability to answer a high volume of calls and/or emails daily
• Strong time-management skills

• *Preferred Qualifications**

While not required, we welcome candidates with:

• Bilingual skills
• Leadership experience
• A proven track record of delivering exceptional customer service in a fast-paced environment

• *Working Conditions**

As a Customer Service Representative, you can expect to:

• Spend long periods of sitting at a workstation using a computer, multi-line phone system, monitor, and keyboard
• Spend extended periods speaking and listening to customers; must speak clearly
• Work in an open office environment with normal levels of noise
• Exert up to 20 lbs of force occasionally to move objects
• Have the opportunity to work from home once certain criteria are met

• *Career Growth Opportunities and Learning Benefits**

At our organization, we're committed to helping our associates grow and develop their skills. As a Customer Service Representative, you'll have access to:

• Ongoing training and development opportunities to enhance your customer service skills
• Regular feedback and coaching to help you improve your performance
• Opportunities for career advancement and professional growth
• A supportive and collaborative work environment that encourages teamwork and open communication

• *Compensation, Perks, and Benefits**

We offer a competitive compensation package, including:

• A competitive hourly rate
• Opportunities for overtime pay
• A comprehensive benefits package, including health, dental, and vision insurance
• Paid time off and holidays
• A 401(k) retirement plan with company match
• Access to our employee assistance program (EAP)

• *How to Apply**

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your updated resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you!

• *Apply Now**

To apply for this role, please visit our website at [insert website URL]. We can't wait to hear from you and explore how you can join our team!

Apply Now