**Experienced Merchant Services New Verticals Team Lead – Customer Success and Operational Efficiency Expert**
Are you a seasoned leader with a passion for driving customer success and operational efficiency? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! We're seeking an exceptional Merchant Services New Verticals Team Lead to join our forward-thinking team at DoorDash. As a remote role, you'll enjoy the flexibility to work from anywhere, while still being part of a supportive and collaborative community.
- *About Us**
At DoorDash, we're revolutionizing the way people think about food delivery and logistics. Our mission is to empower local economies and provide opportunities for individuals and businesses to thrive. As a leading player in the food delivery space, we're committed to innovation, customer satisfaction, and operational excellence. Our team is passionate about making a difference, and we're looking for like-minded individuals to join us on this exciting journey.
- *About the Role**
As a Merchant Services Team Lead, you'll be responsible for overseeing a team dedicated to building and maintaining Merchant Catalogs. Your primary focus will be on leading a motivated team to ensure customer success and operational efficiency, while also providing backend and customer-facing support to internal sales teams. You'll report to the Merchant Services Updates or Launch Supervisor and will be expected to work in a hybrid model once offices reopen.
- *Key Responsibilities**
- Lead a team of motivated individuals focused on customer success to deliver on operational KPIs.
- Support your team by being present and approachable, answering questions, hosting biweekly 1-on-1 and team meetings, and providing real-time feedback.
- Assess and establish goals for individuals and the broader team.
- Coordinate daily workflow within the team and adjust resources to meet service level agreements with the business.
- Improve on existing processes and workflows.
- Develop impactful projects and report on performance.
- Work with other partners to ensure the success of the team.
- Operate as a Subject Matter Expert by creating, distributing, and presenting performance reports to identify trends and highlight opportunities for improvement.
- *Requirements**
- Experience in operations, customer service, or other relevant fields.
- Proficient understanding of Salesforce and Google Sheets.
- Ability to motivate a team, set and achieve targets, and manage career growth and performance.
- Comfortable making tough decisions balancing quality and quantity.
- Ability to manage multiple project deadlines and shifting priorities.
- *Nice-to-Haves**
- Experience in team management or leadership roles.
- Strong problem-solving skills and operational mindset.
- *Benefits**
- Premium healthcare coverage
- Wellness expense reimbursement
- Paid parental leave
- Comprehensive benefits and perks
- *What We Offer**
- Competitive salary
- Opportunity to work with a leading player in the food delivery space
- Collaborative and supportive team environment
- Flexible remote work arrangement
- Professional development and growth opportunities
- Recognition and rewards for outstanding performance
- *Why Join Us?**
At DoorDash, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe in empowering our employees to grow and develop their skills, and we offer a range of benefits and perks to support their well-being. If you're a motivated and results-driven individual who is passionate about customer success and operational efficiency, we want to hear from you!
- *How to Apply**
If you're ready to take your career to the next level and join a dynamic team that's changing the face of food delivery, apply now! We can't wait to hear from you.
Apply Now
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