Customer Support Agent – E-commerce

We are looking for a Customer Support Agent to handle customer inquiries for our e-commerce stores. The ideal candidate is a fast learner, communicates clearly, and can resolve customer issues quickly and efficiently.

Responsibilities:

Handle customer emails on time with high accuracy

Provide customer support using Gorgias and email (Gmail)

Assist customers with Shopify-related inquiries (orders, refunds, tracking, etc.)

Resolve customer issues quickly while meeting KPIs and response time targets

Maintain professional and friendly communication with customers

Escalate complex issues when required

Requirements:

Experience in e-commerce customer support

Hands-on experience with Shopify

Proven experience using Gorgias

Strong written communication skills

Ability to meet KPIs and fast response times

Fast learner with a problem-solving mindset

Trial Period & Payment:

10–15 days paid trial

Opportunity for long-term work after successful trial

How to Apply:

Immediate hiring

Cover letter required

Cover letter must include the word “black” to qualify for the interview

Apply Now

Apply Now