Logistics Coordinator/Dispatcher
Job Title: Logistics Coordinator
Work Set Up: Remote | US Hours
- Responsibilities of a Logistics Coordinator/Dispatcher:
- Placing pickup/delivery requests into our Dispatching Software system and assigning to available driver(s)
- Provide Drivers with appropriate information to allow for a seamless delivery transaction
- Routing multiple routes in a timely fashion
- Ensuring emails and customer phone calls are responded to in a timely manner
- Monitor current schedule of delivery agents to ensure workload balance
- Conduct reassignments, as necessary, in case of vehicle breakdowns or interruptions
- Communicate all relevant details of the pick-up and/or delivery to the delivery drivers and customer to ensure proper execution
- Handle customer concerns in an expeditious and professional manner; Escalate unresolved issues to management, as needed
- Maintains consistent, open communication with HR & Management regarding customer or driver issues, concerns, complaints, trends, etc.
- Handle high phone call and email volume
- Function in a fast-paced environment while managing a variety of moving parts
- Work within the appropriate level of independence, but serving as a team player
- Key skills & Experience of a Logistics Coordinator:
- Ability to communicate effectively with a wide array of people
- Ability to maintain composure in a faced paced environment with a high volume of communication via email, phone and in-person
- Excellent verbal and written communication skills is a must
- Must be proficient with Excel, Word, and Microsoft Office
- Proven professional customer-focused experience and the ability to handle customer queries in a proactive, efficient and friendly way
- Ability to work well within a Team environment. Actively seeks the ideas of others, openly shares information, and maintains positive morale/culture
- Ensure quality service experience, with empathy to de-escalate difficult situations
- Experience of working in a similar environment desirable. Have a passion for process improvement and personal development
- General analytical and problem-solving interest and skills
- Ability to understand when issues or queries need to be escalated and take appropriate course of action
- Proactive and focused on continuous improvement
Original job Logistics Coordinator/Dispatcher posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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