Digital Commerce Product Manager

Remote, USA • Full-time • Posted 2026-05-04

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Act as a market-facing and internally facing product partner, collaborating across Sales, Service, Marketing, Operations, IT, and other stakeholders to identify business needs and opportunities within the Salesforce ecosystem
Contribute to the development and execution of product roadmaps for assigned Salesforce feature areas (e.g., Sales Cloud, Service Cloud, Marketing Cloud)
Support targeted outcomes and KPI objectives through prioritized features and technical enablers
Prepare materials and participate in monthly product review meetings with senior product leadership
Apply agile product management practices within assigned product areas
Partner with Product Owners to translate business needs into clear requirements, user stories, and acceptance criteria
Participate in backlog refinement, sprint planning, and feature acceptance activities
Ensure delivered features meet business requirements and align with platform standards
Lead and support feature deployment activities for Salesforce enhancements, including coordination of releases and post-release validation
Partner with Change Management, Training, and Communications teams to ensure successful rollout and adoption of new features
Develop and deliver enablement materials (release notes, job aids, FAQs) for internal users
Monitor adoption and user feedback post-launch and identify opportunities for optimization
Conduct regular competitive and industry analysis, with a focus on CRM and B2B best practices
Participate in user research sessions, including interviews, ride-alongs, and usability testing with internal Salesforce users
Analyze adoption metrics and business performance data to generate insights and inform product decisions
Provide regular product updates to stakeholders through written and verbal communications
Work closely with Engineering, Design, QA, and Salesforce Administration teams throughout the product development lifecycle
Collaborate with Marketing and Enablement teams to support internal launch planning and messaging

5+ years of total professional experience
3+ years of experience in Product Management or a related role
3+ years of hands-on experience working with CRM platforms, preferably Salesforce
Experience collaborating with cross-functional business and technology teams
Demonstrated experience contributing to products or platforms supporting $10M+ in annual revenue or equivalent business impact
Bachelor's degree required in Business Administration, Computer Science, or related field
Willingness to travel up to 10%