[Hiring] Radiology Scheduling Coordinator @Centauri Health Solutions

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Role Description

This position is responsible for accurately performing the Schedule+® functions for physicians and patients, including but not limited to insurance verification and pre-certification for all scheduled services at an HCA Facility. Makes and receives phone calls with intent of scheduling services at an HCA facility. This position must demonstrate a commitment of quality customer service to patients, physicians, co-workers and the general public.

Role Responsibilities
• Insurance Authorization/Verification
• Thoroughly completes the insurance verification process to ensure the accuracy of insurance information.
• Obtains insurance authorizations, referral, and treatment consults as needed for all scheduled patients prior to receiving services.
• Coordinates peer-to-peer reviews as needed between the physician and the insurance company.
• Obtains benefit coverage from insurance companies and accurately enters information into the appropriate computer system.
• Obtains diagnosis information and/or CPT code from the physician/office or the outpatient department, as necessary for completing the insurance authorization process.
• Maintains proficiency in the various systems utilized during insurance verification and authorization process including various on-line payor eligibility programs.
• Monitors appropriate work lists to ensure timely insurance verification processing.
• Maintains documentation necessary for compliance with state, federal, and other regulatory agency requirements.
• Scheduling
• Makes outbound and receives inbound calls to schedule patients for imaging services at an HCA facility.
• Schedules and documents notes in hospital and Centauri’s operating system.
• Provides patient prep instructions for the services scheduled.
• Works with hospital staff to ensure patients are scheduled timely, appropriately and receive the utmost customer service.
• Clerical
• Monitors and manages the e-mail inbox or fax machine for assigned practices throughout the day.
• Works any requests e-mailed or faxes received.
• Checks and responds to voicemails.
• Creates, maintains and monitors log of patients and procedures scheduled for assigned physician practices.
• Monitors appropriate work lists to ensure timely insurance verification processing.
• Additional Responsibilities
• Effectively communicates operational activities and issues with co-workers, Supervisor, and Manager.
• Interfaces courteously and effectively with internal and external customers.
• Must consistently present a positive departmental and organizational image, as well as commitment to departmental goals, objectives, standards, policies and procedures.
• Demonstrates proficiency within assigned area of responsibility and a general understanding of the entire Patient Access process.
• Identifies and recommends process improvements for the Schedule+ Program.
• Performs other duties as assigned by the Patient Access Management Team.

Qualifications
• Excellent customer service or client relations experience; office or hospital environment.
• High volume call center experience preferred.
• High school diploma or equivalent GED required.
• Associates degree in a related field or a minimum of two years in patient scheduling, registration and/or healthcare billing.
• Strong Literacy (grammar, spelling, math).
• Strong Microsoft Products, word, excel, outlook, windows.

Requirements
• This position is bonus eligible in accordance with the terms of the Company’s plan.

Benefits
• Competitive compensation.
• Comprehensive benefits package including generous paid time off.
• Matching 401(k) program.
• Tuition reimbursement.
• Annual salary reviews.
• Comprehensive health plan.
• Opportunity to participate in volunteer activities on company time.
• Development opportunities.

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