[Hiring] Epic Systems Analyst - Ambulatory and Link @Highmark Health

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Role Description

This job is responsible for configuring, rolling out, and supporting the Ambulatory and Link Epic application(s). Responsibilities include business/systems analysis, requirements definition and documentation, system design, and problem resolution. The analyst communicates with system end-users to understand issues and implement solutions.
• Plans, designs/builds, tests, implements, and supports the needs of Epic software.
• Analyzes and determines system requirements and specifications.
• Performs and documents workflow analysis while evaluating user experience.
• Supports and maintains environments or applications using domain knowledge.
• Creates and maintains documentation and training materials regarding the implementation of applications.
• Configures changes within the Epic environments to provide standardized, comprehensive workflows.
• Corrects issues, conducts routine maintenance, updates systems with new functionality to meet the end user's needs, and implements new technologies.
• Provides guidance and support to end-users to enhance the use of Epic, and offers solutions to resolve end-user system issues.
• Contributes to and manages small to medium projects independently.
• Updates stakeholders as appropriate on a timely basis regarding progress on assigned tasks, projects, and issues.
• Conducts problem-solving and root cause analysis to resolve routine to moderately complex problems.
• Identifies solutions and completes documentation.

Qualifications
• 3 years of systems administration experience within one or more Epic modules (Required)
• 3 years of experience in the healthcare industry (Preferred)

Requirements
• Ability to handle analysis, design, system configuration and testing tasks at basic to moderate levels of complexity
• Excellent customer service skills
• Uses critical thinking skills for assigned tasks
• Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal teamwork
• Strong organizational skills in managing priorities
• Demonstrates knowledge of project management principles as they relate to assigned tasks

Education
• Associates (Required)
• 2 years of relevant work experience in lieu of an Associate's Degree (Substitutions)
• Bachelor’s degree in Computer Science, Information Systems, Healthcare or relevant experience (Preferred)

Licenses or Certifications
• Epic Application Certification within 6 months (Required)
• None (Preferred)

Travel Requirement
• 0% - 25%

Physical, Mental Demands and Working Conditions
• Position Type: Office- or Remote-based
• Teaches / trains others: Occasionally
• Travel from the office to various work sites or from site-to-site: Rarely
• Works primarily out-of-the office selling products/services (sales employees): Never
• Physical work site required: No
• Lifting: up to 10 pounds: Constantly
• Lifting: 10 to 25 pounds: Occasionally
• Lifting: 25 to 50 pounds: Rarely

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