**Experienced Customer Onboarding Manager – Global Business Travel Solutions**

At arenaflex, we're on a mission to revolutionize the way businesses travel and manage their corporate expenses. As a key member of our team, the Customer Onboarding Manager will play a vital role in ensuring a seamless and personalized experience for our clients. If you're a seasoned professional with a passion for delivering exceptional customer service, project management expertise, and a knack for building strong relationships, we want to hear from you!

• *About arenaflex**

arenaflex is a leading provider of global business travel solutions, dedicated to helping companies navigate the complexities of corporate travel management. With a strong focus on innovation, customer satisfaction, and operational excellence, we strive to create a unique and personalized experience for our clients. Our team is comprised of talented individuals from diverse backgrounds, united by a shared passion for delivering exceptional results.

• *Job Summary**

As a Customer Onboarding Manager at arenaflex, you will be responsible for overseeing the customer onboarding and migration experience, collaborating with internal stakeholders, third parties, and managing various projects to ensure a smooth transition for customers. This role requires a unique blend of customer focus, project management, and effective communication skills to drive project success and enhance customer relationships.

• *Responsibilities**

• **Customer Onboarding Expertise**: Own the customer onboarding/migration experience with customers and internal stakeholders, ensuring a seamless transition and exceptional customer satisfaction.
• **Project Management**: Focus on the implementation of regional/global projects using arenaflex project documents, ensuring timely completion and alignment with stakeholder expectations.
• **Project Handover and Readiness Assessments**: Complete project handover and readiness assessments with Solutions Design teams, guaranteeing a smooth transition and minimizing disruptions.
• **Work Breakdown Structure and Resource Allocation**: Design the work breakdown structure and define resources required for projects, ensuring effective allocation and minimizing delays.
• **Client Requirements Documentation**: Ensure all client requirements are understood and documented for action by onward teams, guaranteeing accurate and timely execution.
• **Project Planning and Stakeholder Management**: Develop and manage detailed project plans, ensuring alignment and sign-off by stakeholders, and create a positive environment to drive partnership and project success.
• **Project Performance Management**: Manage project performance and communicate status, milestones, risks, and dependencies to stakeholders, ensuring transparency and accountability.
• **Testing and Quality Assurance**: Ensure E2E testing is completed and documented successfully, guaranteeing high-quality deliverables and minimizing defects.
• **Stakeholder Engagement**: Determine project call structure and manage stakeholder calls, ensuring effective communication and collaboration.
• **Team Collaboration**: Contribute to team calls, sharing experiences and ideas for process improvements, and fostering a culture of continuous learning and growth.

• *Requirements**

• **Travel Industry Experience**: Candidates with travel industry experience are preferred, but not required.
• **Relationship Building and Customer Service Skills**: Strong relationship building and customer service skills are essential for success in this role.
• **Understanding of arenaflex and Corporate Travel**: Understanding of arenaflex and corporate travel is necessary for effective onboarding and migration.
• **Fast-Paced Matrix Environment**: Ability to work in a fast-paced matrix environment across multiple geographies and time zones, with a positive attitude and ability to motivate project teams under pressure.
• **Business English**: Business English is mandatory; multi-lingual capability is advantageous.
• **Communication, Presentation, and Negotiation Skills**: Excellent communication, presentation, and negotiation skills are required for effective stakeholder management and project delivery.
• **Organizational Skills**: Strong organizational skills, including multitasking and time management, are essential for success in this role.
• **Inspiring Change and Adaptability**: Ability to inspire change and adapt to resistance, with effective problem-solving and decision-making skills.

• *Nice-to-Haves**

• **Collaboration Across Functional Groups**: Experience collaborating across multiple functional groups and with operational SMEs is a plus.

• *Benefits**

• **Annual Incentive Award Plan**: Annual Incentive Award plan based on company and individual performance, recognizing and rewarding outstanding achievements.
• **Metric-Driven Sales Incentive Plans**: Metric-driven Sales Incentive Plans for eligible sales roles, providing a clear and transparent framework for success.

• *What We Offer**

• **Remote Work Opportunities**: As a remote employee, you'll enjoy the flexibility to work from anywhere, with a focus on delivering exceptional results and building strong relationships with colleagues and clients.
• **Career Growth Opportunities**: arenaflex is committed to helping you grow and develop your career, with opportunities for professional development and advancement.
• **Learning and Development**: Access to training and development programs, ensuring you stay up-to-date with the latest industry trends and best practices.
• **Collaborative Work Environment**: A dynamic and collaborative work environment, fostering a culture of innovation, creativity, and continuous learning.

• *How to Apply**

If you're a motivated and results-driven professional with a passion for delivering exceptional customer service and project management expertise, we want to hear from you! Apply now to join our team and take the first step towards a rewarding and challenging career at arenaflex.

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