Senior Sales Ambassador, Iowa, Eastern Nebraska

Remote, USA • Full-time • Posted 2026-05-04

The Senior Sales Ambassador will represent Abbott and the Core Laboratory Diagnostics brand to existing customers, focusing on developing solutions that drive revenue and achieve growth goals.
Act as a trusted partner to existing customers, building promoters and achieving targeted retention rates.
Manage and drive development of accounts according to strategic account plans, focusing on value expansion and economic profitability.
Perform assay integrations and support technical needs of the laboratory.
Improve and maintain customer satisfaction to drive better retention rates and increase Abbott’s ability to value expand.
Drive customer satisfaction and loyalty by resolving customer issues and supporting operational business reviews with key lab contacts.
Coordinate order, delivery, and billing processes.
Assess customer operations and identify opportunities for operational/service improvement.
Work with Enterprise Account Managers (EAM) to renew business early or extend contracts to block competition.
Develop and execute existing account plans to ensure customer satisfaction and drive value expansion opportunities.
Elevate customer challenges immediately in partnership with the service organization.
Support implementation processes on new accounts, including project ordering, instrument installation, and assay validation.

Bachelor’s degree or equivalent relevant experience.
Minimum of five (5) years relevant experience with instrumentation utilized in a laboratory environment, or directly in a laboratory environment, field service, or technical call center for Diagnostics products.
Experience providing technical product application and/or hardware support.
Experience interfacing with customers.
Strong people engagement and communication skills.
Troubleshooting/problem-solving skills.
Computer skills (MS Office).
Ability to travel up to 60% in assigned territory and other domestic business locations.
Valid Driver’s License.

Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
An excellent retirement savings plan with high employer contribution.
Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

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