Experienced Customer Service Representative for Automotive Tools and Equipment – Work from Home Opportunity with Competitive Earning Potential and Comprehensive Benefits

Introduction to arenaflex

arenaflex is a leading global industrial technology company that unites critical mobility and multi-energy technologies and solutions to meet the needs of a rapidly evolving, more connected mobility ecosystem. With a strong presence in the automotive tools and equipment industry, arenaflex is committed to delivering smart, safe, and sustainable solutions to its customers and the planet. As a subsidiary of arenaflex, our team is dedicated to providing exceptional customer service and support to our franchised distributors, District Managers, Regional Managers, and commercial customers.

Job Overview

We are seeking an experienced Customer Service Representative to join our team in Stow, OH. As a Customer Service Representative, you will play a critical role in providing infrastructure support to our franchised distributors, District Managers, Regional Managers, and commercial customers. You will be responsible for providing correct product information, pricing, and product availability, as well as troubleshooting and resolving customer issues. If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply.

Key Responsibilities

• Assist our franchised distributor customers in automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and ordering.


• Handle all inbound calls from our internal and external sources, including giving price and availability, part numbers, application assistance, troubleshooting, and basic credits.


• Provide technical support concerning information and specifications for products provided in our catalog and catalogs of our other suppliers.


• Input orders utilizing internal ordering software systems.


• Engage closely with the Customer Service team to resolve open questions and work cross-functionally with subject matter experts to resolve open questions.


• Other responsibilities as assigned.

Essential Qualifications

• High school diploma or GED equivalent.


• Must be able to work 10:00 AM - 6:30 PM ET Monday-Friday.


• 1+ years of call center experience or equivalent experience in dealing with customers.


• On the job experience in working with general automotive mechanics a plus.


• ASE certification, automotive experience, tool experience, or related trade school degree a plus.

Preferred Qualifications

• Basic use of PC and keyboard.


• Effective verbal and written communication skills.


• Ability to interpret customer issues coupled with the ability to troubleshoot and translate issues into resolution while maintaining a positive attitude.


• Ability to empathize with customer concerns while maintaining a professional demeanor.


• Ability to learn quickly on the job.


• Ability to multi-task in a fast-paced office environment.


• Ability to answer calls as a primary function of the position.

Skills and Competencies

To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment. You will also need to be highly organized, with the ability to prioritize tasks and manage multiple projects simultaneously. Additionally, you will need to be proficient in the use of internal ordering software systems and have the ability to learn quickly on the job.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to continuous training and development opportunities, including options for career exploration and enhanced customer service skills. You will also have the opportunity to work closely with experienced professionals in the industry, who can provide guidance and support as you grow in your role.

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that is committed to delivering exceptional results. Our company culture is built on a foundation of continuous improvement, with a focus on innovation, teamwork, and customer satisfaction. We offer a hybrid work environment, with the opportunity to work from home two days per week. Additionally, we offer a range of benefits, including annual bonuses, immediate company benefits, 401k with company match, and tuition reimbursement.

Compensation, Perks, and Benefits

We offer a competitive salary of $17 per hour, as well as a $300 hiring bonus and annual company bonus/gainshare. Additionally, we offer a range of benefits, including:

• Annual bonuses/incentives (depending on position).


• Immediate company benefits (medical, dental, vision, life, etc.).


• 401k with company match.


• 401k defined contribution after 1 year of service.


• High level of employee engagement.


• Walking path and gym equipment onsite.


• Food trucks on site during the summer.


• Dress for your day - every day casual/jeans.


• Employee discounts.


• 15 days vacation + 4 floating holidays + 8 paid holidays.


• Paid maternity & paternity leave.


• Tuition reimbursement.


• Student loan payment assistance.


• Annual Day of Caring for employees to volunteer.


• Discounts on tools.


• Annual team building events.

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for the Customer Service Representative position at arenaflex. With a competitive salary, comprehensive benefits, and opportunities for growth and development, this is an excellent opportunity to join a dynamic and fast-paced team. Apply now to take the first step in your career with arenaflex!

Apply Now