Experienced Senior Director of Global Customer Education Services – Transformative Learning Experience Development and Delivery for arenaflex University

Introduction to arenaflex

arenaflex is revolutionizing the way work is done by providing a dynamic, flexible, secure, and scalable no-code platform that empowers everyone to make a continuous impact. Our mission is to unify collaboration, workflows, and content management, enabling enterprises, organizations, and teams to compete in a transformed world. As a leader in the industry, we recognize the importance of customer education and are committed to delivering world-class learning experiences that drive meaningful change.

Job Overview

We are seeking an exceptional Senior Director of Global Customer Education Services to lead and inspire our growing team at arenaflex University. The ideal candidate will have a vision for re-imagining the customer learning journey, creating a comprehensive learning program that spans modalities and skills, and developing a global workforce of arenaflex ambassadors. This is an exciting opportunity to drive a strategic part of our business and make a significant impact on our customers and partners.

Key Responsibilities

• Lead the global content and learning strategy for customer training and enablement for arenaflex products and solutions


• Own the development and delivery of learning experiences for all arenaflex products, ensuring timely, relevant, comprehensive, and effective curricula for diverse audience profiles and segments


• Lead and energize a high-performing organization, setting a clear vision and establishing a culture of continuous improvement to drive a team of Learning Experience Designers, Instructional Designers, and professional trainers


• Deliver a world-class learner experience, including learners' journey, programs, and offerings, LMS/LXP systems, processes, and policies, and digital touchpoints


• Partner closely with Marketing to execute on the strategy and brand of arenaflex certifications as synonymous with expertise in our field


• Establish, monitor, and achieve key financial and non-financial performance metrics for the Learning function to ensure the program is delivering to brand, community, marketing, and sales goals


• Make arenaflex University integral to the Marketing, Sales, Engineering, and Customer Success organizations to retain and expand the customer base


• Manage cross-functional interlock and lead strategic and operational interlock with Marketing, Sales, Sales Operations, Engineering, and Customer Success


• Partner and align effectively with the Channels team to expand the competency, capacity, and capability of the partner ecosystem


• Innovate with blended learning solutions while aligning with arenaflex's overall knowledge and enablement strategy, including documentation, self-help, and community


• Lead the business-level implementation, enhancement, and support of a Learning Management System in coordination with the global, enterprise-wide effort

Essential Qualifications

• Strong business acumen and prior SaaS/Enterprise Software Customer Training leadership experience


• Excellent collaborator and communicator within and across various levels of the organization


• Strong track record for growing revenue with P&L experience


• Proven leadership skills in motivating and inspiring a team


• Experience designing, managing blended learning and certification programs


• Strong balance of strategic and execution skills


• BA/BS degree required; Advanced degree a plus


• Minimum of 10 years relevant experience

Preferred Qualifications

• Experience creating market value for a Software Certification similar to industry leaders


• Experience creating partner/channel momentum for paid training and certification


• Experience in bundling training and certification into overall company packages


• Experience deploying business rules with internal stakeholders to embed training and certifications in license transactions via attach and accounting rules

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Senior Director of Global Customer Education Services, you will have access to a range of learning benefits, including LinkedIn Learning online courses, professional development opportunities, and a culture of continuous improvement. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We strive to create an environment that encourages, supports, and celebrates the diverse voices of our team members, who also represent the diverse needs of our customers. Our company culture is built on the principles of being driven, authentic, supportive, effective, and honest. We welcome diverse perspectives and people who aren't afraid to be innovative and try new things.

Compensation, Perks, and Benefits

arenaflex offers a competitive base salary range for this role, as well as a range of perks and benefits, including:

• HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options for full-time employees


• Equity - Restricted Stock Units (RSUs) for eligible roles


• Lucrative Employee Stock Purchase Program (15% discount)


• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)


• Monthly stipend to support your work and productivity


• Flexible Time Away Program, plus Incidental Sick Leave


• US employees are automatically covered under arenaflex-sponsored life insurance, short-term, and long-term disability plans


• US employees receive 12 paid holidays per year


• Up to 24 weeks of Parental Leave


• Personal paid Volunteer Day to support our community


• Opportunities for professional growth and development, including access to LinkedIn Learning online courses


• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal arenaflex account


• Teleworking options from any registered location in the U.S. (role specific)

Conclusion

If you are a motivated and experienced leader with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a Senior Director of Global Customer Education Services, you will have the chance to make a significant impact on our customers and partners, while also contributing to the growth and success of our business. Don't miss out on this opportunity to join a dynamic and inclusive workplace that values diversity, equity, and inclusion. Apply now to become a part of the arenaflex team and help us transform the way work is done.

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