Experienced Customer Care Manager – Delivering Exceptional Post-Sales Support and Driving Business Growth at arenaflex

Welcome to arenaflex

arenaflex is a remote-first team of experts revolutionizing the mobile marketing landscape. As a pioneer in the industry, we provide intelligent data-driven solutions designed for Apple Search Ads scale, A/B testing, and market insights. With a strong track record of innovation and a customer-centric approach, we've established ourselves as a trusted partner for top app developers and brands worldwide.

Why Join arenaflex?

At arenaflex, we're proud of our achievements and excited about our future prospects. Here are just a few reasons why you should consider joining our team:

• We've been at the forefront of the mobile marketing industry for almost 9 years, providing an ecosystem of market-leading technologies.


• We're an Apple Search Ads Partner and the first company to build the Apple Search Ads management platform.


• We work with top mobile companies and brands globally, including Skyscanner, Glovo, Flo, Babbel, Wooga, and many more.


• We've generated an impressive transaction volume, with over $1 billion in ad spend flowing through our ecosystem.


• We acquired App Radar in 2023 to extend our product capabilities and expand our market share.


• We've integrated AI into our strategic approach to stay ahead of the curve.


• We effectively collaborate across 20+ countries with a remote-first and supportive culture that fosters growth and success.

About the Role

We're looking for a proactive and reliable Customer Care Manager to join our team. As a key member of our customer-facing team, you'll play a vital role in delivering exceptional post-sales support and driving business growth. Your primary focus will be on serving as the primary point of contact for a variety of small to medium-sized business customers, ensuring they achieve maximum value from our solutions and achieve their business objectives.

Key Responsibilities

As a Customer Care Manager at arenaflex, your responsibilities will include:

• Serving as the primary post-sales point of contact for a variety of small to medium-sized business customers.


• Setting a "one-to-many" approach to drive smart and remarkable results, such as conducting webinars on specific topics and using email cadency.


• Utilizing in-depth product and industry knowledge to increase the adoption of our solutions.


• Developing a deep understanding of each customer's business objectives and industry challenges, and working on knowledge base creation to close this gap.


• Helping customers achieve maximum value from our solutions and achieve their business objectives.


• Identifying opportunities for upselling and cross-selling within existing accounts (arenaflex ecosystem cross-selling).


• Proactively engaging with customers to secure renewals and drive customer retention.


• Proactively identifying portfolio risks and weaknesses, and developing strategic steps to prevent them.


• Distributing customer needs, suggestions, and feedback across Sales, Marketing, Product, and Support teams.


• Collaborating closely with the Apple team on a selected list of clients to drive further expansion and align on joint strategy.

About You

To succeed as a Customer Care Manager at arenaflex, you'll need:

• Fluent English language skills.


• Experience in client-facing roles, with a strong track record of delivering exceptional customer support.


• Strong communication and presentation skills, with the ability to articulate complex ideas in a clear and concise manner.


• A customer-oriented mindset and attitude, with a passion for delivering exceptional customer experiences.


• An analytical and strategic way of thinking, with the ability to identify opportunities and develop effective solutions.


• Conflict prevention and resolution skills, with the ability to navigate complex customer situations and resolve issues in a professional and courteous manner.


• Accountability for results, with a strong focus on achieving business objectives and driving growth.

What We Offer

At arenaflex, we're committed to providing our team members with a supportive and inclusive work environment that fosters growth and success. Here are just a few benefits you can expect:

• Time Off: Vacation and public holidays following your country's regulations, plus additional paid time off for personal rejuvenation.


• Health and Wellness: Medical insurance or health care compensation, paid sick leave, and a focus on prioritizing your well-being.


• Professional Development: Top online and offline conferences and mobile industry events, internal courses for continuous professional development, and opportunities for career growth and advancement.


• Performance and Growth: A micro-management-free and supportive management style, semi-annual performance review sessions, and new career opportunities through our internal mobility program.


• Team Engagement: Corporate online events and offline team retreats, collaboration between teams through shared OKRs, and an environment conducive to open dialogue and constructive feedback.


• Work Flexibility: Flexible working schedule for a better work-life balance, remote-first working environment, and coworking costs coverage program.


• Workspace Options: Office hubs in key locations for a convenient and productive work environment.

Our Culture

At arenaflex, our values are not just words – they guide everything we do. To achieve our ambitious goals and maintain success, we stand united by our core behaviors:

• Move Fast: We're agile and adaptable, with a focus on delivering results quickly and efficiently.


• Get Sh*t Done: We're a team of doers, with a focus on achieving our objectives and driving growth.


• Build Together: We're a collaborative team, with a focus on working together to achieve our goals.


• Strive for Transparency: We're open and transparent, with a focus on clear communication and feedback.


• Own What You Do: We're accountable for our actions, with a focus on taking ownership and driving results.


• Learn + Share = Excel: We're committed to continuous learning and growth, with a focus on sharing knowledge and expertise to drive success.

Join Our Team

If you're a motivated and customer-focused professional looking for a new challenge, we'd love to hear from you. Apply now to join our team as a Customer Care Manager and take the first step towards a rewarding and challenging career at arenaflex.

Apply Now