Customer Support / Client Success Specialist – Global Auction SaaS Company
Customer Support Specialist – Global Auction SaaS Company
Are you a tech-savvy problem-solver with auction industry experience and a passion for ensuring smooth operations by supporting clients?
About Bidspirit
Bidspirit is a global Auction Marketplace & SaaS platform trusted by over 4,300 auction houses worldwide. Our advanced technology empowers auctioneers to sell everything from fine art and collectibles to vehicles, property, and industrial equipment. We take pride in delivering robust solutions that enable successful online auctions.
We are expanding across North America and seeking a Technical Support Specialist who is hands-on, sharp, highly motivated, and a strong team player. You will play a key role in supporting our sales teams and helping clients use our platform efficiently while resolving technical issues quickly and professionally.
- The Role
- Provide Tier 1 & Tier 2 technical support via phone, email, Zoom, and chat for auction houses using our online auction platform and integrated services.
- Onboard new clients through technical setup, data migration, catalog preparation, and branding configuration.
- Diagnose and resolve issues related to live auction streaming, bidding functionality, user accounts, and platform integrations, escalating to engineering when required.
- Create and maintain knowledge-base resources such as FAQs, technical guides, and video tutorials.
- Gather client feedback to support product improvements.
- Work remotely from anywhere in the United States (freelance/self-employed structure).
- What We’re Looking For
- Auction industry experience is required (minimum 1 year in an auction house, auction software company, or marketplace).
- 3+ years of experience in Help Desk, or a client-facing technical role.
- Strong troubleshooting skills and high comfort level with web technologies.
- Excellent written and verbal communication skills.
- Highly organized, capable of managing multiple support tickets and long-term configurations.
- Availability for on-call support on rotating weekends.
- What We Offer
- Competitive salary: $42,000–$48,000 USD depending on experience.
- Performance bonuses based on client satisfaction and efficiency.
- Full remote work flexibility.
If you're passionate about solving technical challenges and helping auction houses run successful online auctions, we’d love to hear from you.
Please send your resume and a brief message about your auction experience.
Job Type: Full-time
Job Type: Full-time
Pay: $3,500.00 - $4,000.00 per month
- Benefits:
- Flexible schedule
- Application Question(s):
- Do you have professional experience working in the auction industry (auction houses, consignments, valuations, or cataloging)?
- Experience:
- Customer support: 3 years (Required)
Work Location: Remote
Apply Now
Apply Now