Business Analyst - Tolling Back-Office Modernization (Azure Cloud) - Remote

Remote, USA • Full-time • Posted 2026-05-04

Analyze defect tickets and change requests (CRs) across assigned modules (Collections, Transactions, etc.).
Review requirements using RTM (Requirements Traceability Matrix), RDD (Requirements Design Document), and User Stories.
Perform root cause analysis (RCA) for defects and validate against business requirements and technical specifications.
Document findings and prepare CRs or RCA reports for development teams.
Ensure proposed solutions align with product architecture, technical standards, and compliance requirements.
Collaborate closely with business stakeholders, development teams, and QA to ensure end-to-end resolution.
Support interface analysis between client Vector and external vendors (payment processing, reporting systems).
Participate in backlog grooming, UAT support, and go-live readiness activities.

Strong understanding of tolling systems, electronic toll collection (ETC), and back-office operations.
Experience with cloud-based platforms (preferably Azure) and data migration projects.
Proficiency in requirements analysis, RTM, RDD, and Agile user stories. Ability to perform root cause analysis and write clear CRs and RCA documentation.
Familiarity with interfaces, API integrations, and backend data flows..
Prior experience in transportation/tolling domain or large-scale modernization programs is a plus.

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