BILINGUAL Customer Support/Tech Support (REMOTE) - Healthcare Industry
CALIFORNIA RESIDENTS ONLY
BILINGUAL Customer Support Representative – REMOTE | $25/hr. | Full-Time | Comprehensive Benefits | Permanent Opportunity.
MUST HAVE EXPERIENCE in High Call Volume setting and Technical/Troubleshooting Support.
SCHEDULE:
8am - 430pm, Wed. - Sun.
Are you passionate about helping others and making a meaningful impact in the healthcare space? We’re looking for a BILINGUAL Customer Support/Tech Support Representative to join a mission-driven medical technology company dedicated to improving patient outcomes—especially for those with undiagnosed sleep-related health issues.
In this role, you'll support healthcare professionals, patients, and internal teams with top-tier customer service and technical assistance. You’ll play a critical role in helping people get access to life-changing diagnostic tools, all while working remotely from the comfort of your home.
- What You’ll Do
- Provide exceptional Customer Support/Technical Support for medical device products and services.
- Respond to inbound calls and emails to Troubleshoot, Research, and Resolve product issues.
- Document interactions and maintain accurate records in CRM systems.
- Collaborate with internal teams to escalate and resolve technical issues.
- Educate customers on product usage and ensure satisfaction throughout their experience.
- Maintain productivity standards in a fast-paced, high-impact environment.
- What We’re Looking For
- 2+ years of experience in Customer Support/Technical Support, preferably in Healthcare or Medical devices.
- Bachelor’s degree preferred.
- Comfortable working remotely with a dedicated home workstation.
- Proficient in Microsoft Office Suite and CRM tools (Salesforce experience a plus).
- Strong troubleshooting skills with the ability to explain complex issues to non-technical users.
- Excellent communication skills—both written and verbal.
- Detail-oriented, organized, and able to multi-task effectively.
- Bilingual in Spanish REQUIRED - Intermediate or Advanced level
- Why Join Us?
- 7% 401K Matching
- 3 Weeks PTO, Health, Dental, Vision, etc.
- Many opportunities for growth
- Company has been voted Top 100 places to work
- Company has won 3 awards for best benefits worldwide
This is your opportunity to work with an innovative company that’s improving access to diagnostic healthcare around the globe. If you’re a problem-solver who loves helping people and wants to be part of something meaningful, we’d love to hear from you.
INDAH
Job Type: Full-time
Pay: $25.00 per hour
- Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
- Application Question(s):
- Please elaborate why your skills and experience make you a great fit for this role. Feel free to share highlights/great accomplishments.
- Are you Intermediate or Advanced level proficient in speaking Spanish? BILINGUAL in Spanish REQUIRED.
- Do you live in California? If No, please DO NOT Apply as it is a REQUIREMENT to live in California.
- Experience:
- TECHNICAL/TROUBLESHOOTING Customer Service: 2 years (Required)
- High Call volume (Call Center) environment: 2 years (Required)
- Customer Service Support: 3 years (Required)
- Healthcare/Medical industry: 2 years (Required)
Work Location: Remote
Apply Now
Apply Now