[Remote] Check In Specialist - Healthcare

Remote, USA • Full-time • Posted 2026-05-04

Note: The job is a remote job and is open to candidates in USA. Porter Cares, Inc. is a Healthcare IT and Service Platform Startup focused on enhancing healthcare transparency through AI analytics. They are seeking a Check-in Specialist to manage the appointment check-in process, coordinating with providers and Practice Coordinators to ensure efficient operations and communication on the day of appointments.

Make approximately 20-40 check-in calls daily to members to confirm readiness and availability for scheduled appointments
Directly communicate with providers using Athena chat during the day-of appointment workflow—this includes sharing no-shows, cancellations, and real-time updates
Coordinate with Practice Coordinators to ensure visibility of appointment status and provider requests (e.g., encounter deletions or schedule adjustments)
Monitor and respond to day-of appointment issues such as no-shows, cancellations, and member concerns
Responsible for insurance verification updates or add-on member appointments
Work collaboratively across tools like Athena and Salesforce (experience in either is a plus)

Customer Service experience in healthcare industry
Comfortable using chat-based tools for internal team communication
Strong attention to detail and ability to manage a dynamic workflow
Comfortable working in a remote, fast-paced environment with clear communication protocols
Experience with Athena or Salesforce is a plus, but not required

Medical, dental, and vision benefits within 30 days of hire
Paid Time Off and Holidays

Porter offers logistics service solutions designed to help businesses streamline and optimize their last-mile delivery operations. It was founded in 2014, and is headquartered in Bangalore, Karnataka, IND, with a workforce of 1001-5000 employees. Its website is https://porter.in.

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