**Experienced Customer Service Consultant – Houston, TX – $19.25/hr (Hybrid)**
At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a Customer Service Consultant, you'll play a vital role in creating effortless interactions with our customers, providing accurate information, and simplifying their shopping experience. If you're passionate about delivering top-notch customer service and have a knack for problem-solving, we want to hear from you!
- *About arenaflex**
arenaflex is a leading provider of innovative solutions and services that empower customers to achieve their goals. With a strong commitment to customer satisfaction, we strive to create a seamless shopping experience that sets us apart from the competition. Our team of dedicated professionals is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our ranks.
- *Key Responsibilities**
As a Customer Service Consultant, you'll be responsible for:
- **20%**: Answering inbound phone calls from customers, quickly assessing their needs, and proactively providing solutions with a high degree of accuracy. You'll provide superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up. You'll also document details of customer interactions into our system.
- **20%**: Driving customer loyalty by providing excellent service, accurate product and service knowledge to customers, and looking for ways to reduce customer effort in ordering, shipping, order inquiry, and return/refund experiences.
- **20%**: Keeping customers informed on the status of their order, reconciling errors in a cost-effective manner, resolving post-order issues such as returns, and following up to ensure all customer needs are fulfilled.
- **10%**: Where needed, acting as a liaison between customers and manufacturers, as well as between customers and freight carriers.
- **20%**: Meeting or exceeding various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc.
- **10%**: Partnering with the escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases.
- *Direct Manager/Direct Reports**
- Position reports to Supervisor Contact Center
- No direct responsibility for supervising others
- *Travel Requirements**
- Typically requires overnight travel less than 10% of the time
- *Physical Requirements**
- Most of the time is spent sitting in a comfortable position, and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
- *Working Conditions**
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- *Minimum Qualifications**
- Must be eighteen years of age or older
- Must be legally permitted to work in the United States
- *Preferred Qualifications**
- College Degree preferred
- 3 or more years of customer service or retail sales experience is preferred
- *Minimum Education**
- The knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or GED
- *Preferred Education**
- No additional education
- *Minimum Years of Work Experience**
- 2
- *Preferred Years of Work Experience**
- No additional years of experience
- *Minimum Leadership Experience**
- None
- *Preferred Leadership Experience**
- None
- *Certifications**
- None
- *Competencies**
- Highly skilled at using a computer-based platform using multiple applications, to include transcription, multitasking, chatting or messaging, and maintaining effective communication with the customer.
- Skilled at consistently providing excellent customer service, following through on responsibilities to customers, and recovering from any errors made.
- Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands, and a fast-paced environment.
- Demonstrated ability to effectively communicate with customers. Possesses effective listening, speaking, and writing skills. Skilled at adjusting communication style to meet audience needs and expectations.
- Comfortable engaging with customers who may exhibit frustration, and comfortable taking responsibility for errors on behalf of the Company.
- Capable of and interested in continuous learning primarily focused on the business, customer service techniques, and products and services sold at arenaflex.
- Comfortable with making decisions independently.
- *Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Service Consultant, you'll have access to:
- Comprehensive training programs to help you develop your customer service skills and knowledge of our products and services
- Opportunities for career advancement and professional growth
- A supportive and collaborative work environment that encourages open communication and teamwork
- A competitive compensation and benefits package that includes medical, dental, and vision insurance, 401(k) matching, and paid time off
- *Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced work environment that values innovation, collaboration, and customer satisfaction. Our team of dedicated professionals is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our ranks. As a Customer Service Consultant, you'll be part of a close-knit team that works together to achieve our goals.
- *Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package that includes:
- $19.25/hour
- Comprehensive benefits package that includes medical, dental, and vision insurance, 401(k) matching, and paid time off
- Opportunities for career advancement and professional growth
- A supportive and collaborative work environment that encourages open communication and teamwork
- *How to Apply**
If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! Apply now to become a part of the arenaflex team and start your journey towards a rewarding and challenging career.
Apply Now
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