**Experienced Customer Success Manager – Strategic Account Services for Amazon Sellers in North America**

At arenaflex, we're on a mission to revolutionize the way businesses grow and thrive on the Amazon platform. As a Customer Success Manager on our Strategic Account Services team, you'll play a critical role in helping our Amazon Seller Partners achieve their goals and drive sustainable revenue growth. If you're a results-driven professional with a passion for data analysis, strategic consulting, and customer-centricity, we want to hear from you!

• *About arenaflex**

arenaflex is a leading provider of e-commerce solutions, dedicated to empowering businesses to succeed on the Amazon platform. With a strong focus on innovation, customer satisfaction, and strategic partnerships, we're committed to helping our clients grow and thrive in the ever-evolving world of e-commerce. Our team of experts is passionate about delivering exceptional results and creating a positive impact on our customers' businesses.

• *Job Summary**

As a Customer Success Manager on our Strategic Account Services team, you'll be responsible for managing a portfolio of 15-20 Amazon Seller Partners, driving sustainable revenue growth, and delivering exceptional customer experiences. You'll work closely with our Seller Partners to understand their business goals, develop strategic plans, and implement data-driven solutions to maximize their potential. If you're a motivated and results-driven professional with a passion for e-commerce and customer success, we encourage you to apply for this exciting opportunity!

• *Key Responsibilities**

• Manage a portfolio of 15-20 Amazon Seller Partners, driving sustainable revenue growth and delivering exceptional customer experiences
• Analyze customer data on the efficiency of listings, selection, supply chain, advertising, and deals to provide strategic recommendations and maximize seller potential
• Implement and track metrics for recording the success and quality of the sellers in your portfolio, using key metrics to guide your work and uncover hidden areas of opportunity
• Identify, qualify, and engage with prospective Sellers for SAS based on a clear understanding of our Sellers and their needs
• Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the sellers and Amazon
• Conduct deep dive analysis on seller issues and publish recommendations and action plans based on data to improve seller experience
• Develop a thorough understanding of the Amazon Marketplace ecosystem and stay up-to-date on the latest trends and best practices
• Manage additional projects around our newly launched Paid Service, including process improvements, tool and content development, competitive analysis, and sales analysis
• Conduct regular WBRs, MBRs with the sellers, highlighting business metric performance and building action plans

• *Shift Timings**

The role requires working a flexible schedule, with shift timings from 4 PM to 1 AM IST.

• *Basic Qualifications**

• 2+ years of sales or account management experience
• 2+ years of digital advertising and client-facing roles experience
• Experience with Excel
• Experience analyzing data and best practices to assess performance drivers

• *Preferred Qualifications**

• Experience analyzing key open issues and resolution metrics for each of the managed accounts
• Experience in relationship management within technology, start-ups, or SaaS Platforms

• *Our Inclusive Culture**

At arenaflex, we're committed to creating an inclusive and diverse work environment that empowers our employees to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our website for more information.

• *Why Join arenaflex?**

• Opportunity to work with a leading provider of e-commerce solutions
• Collaborative and dynamic work environment
• Competitive compensation and benefits package
• Professional development and growth opportunities
• Chance to make a positive impact on our customers' businesses

• *How to Apply**

If you're a motivated and results-driven professional with a passion for e-commerce and customer success, we encourage you to apply for this exciting opportunity! Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

• *Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive and diverse work environment.

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