**Experienced Customer Service Guide – Human Services Specialist 1 (Bilingual English/Spanish Preferred)**

• *Join arenaflex, a dynamic and inclusive organization dedicated to making a positive impact on Oregonians in need of support and resources.**

Are you passionate about providing exceptional customer service and making a difference in the lives of others? Do you thrive in a fast-paced environment and enjoy working with diverse teams? If so, we invite you to apply for the Experienced Customer Service Guide – Human Services Specialist 1 position at arenaflex.

• *About arenaflex**

arenaflex is a leading organization in the state of Oregon, dedicated to providing innovative solutions to the complex challenges facing our communities. With a strong commitment to equity, diversity, and inclusion, we strive to create a positive and supportive work environment that values the contributions of all employees. Our team is passionate about making a difference in the lives of Oregonians, and we are seeking like-minded individuals to join our ranks.

• *Job Summary**

As an Experienced Customer Service Guide – Human Services Specialist 1, you will play a critical role in providing exceptional customer service to Oregonians in need of support and resources. You will work in a busy office environment, interacting with clients, answering case status and other inquiries, and providing information on how to access community resources. This is a unique opportunity to make a positive impact on the lives of others and be part of a dynamic and inclusive team.

• *Key Responsibilities**

• Greet and assist Oregonians while providing exceptional customer service in a busy office environment
• Work with Oregonians who are applying for programs such as medical, cash for families (TANF), Domestic Violence services, food benefits (SNAP), childcare assistance (ERDC), and long-term care services in-person, by phone, and via our online applicant portal to answer case status and other inquiries
• Provide information on how to access community resources
• Write clear and concise notes to summarize information gathered from applicant(s) and collateral sources
• Work within a team that collaboratively rotates tasks to support the business needs of the office

• *Essential Qualifications**

• Two years of experience either interviewing to obtain personal or technical information or substantial people contact
• This experience must have involved a high volume of paperwork (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.)
• College-level courses may be substituted for the experience on a year-for-year basis
• Bilingual English/Spanish Preferred (but not required)

• *Essential Attributes**

• Customer focus: Experience providing customer service in a professional environment to a high volume of diverse customers in a manner that demonstrates active listening and compassion
• Results oriented: Demonstrated ability to complete tasks, duties, projects, and obligations with deadlines, that produce high-quality results
• Communication: Experience communicating decisions, rules, regulations, policies, and procedures to a diverse group of people in a fast-paced environment with customers either entering the physical office, virtually through the online application portal, or by telephone communication
• Commitment to team: Demonstrated ability to develop relationships that establish trust, approachability, and flexibility and thrive in a team environment where inclusivity and respect of others' ideas and contributions are welcomed
• Computer skills: Adept in usage and functionality of computers, web browsers, and Microsoft programs

• *Work Environment and Culture**

• Work will be conducted in the Office
• This position is not (Remote/Hybrid) Work
• Typical work schedule will be Monday – Friday, 8:00 a.m. – 5:00 p.m. Pacific Standard Time (PST)
• May interact with a wide range of people including some who have experienced trauma and may exhibit challenges in controlling their emotions that may require quick decision-making to ensure the safety of themselves and others
• Fast-paced position that includes a high volume of individual and family contact
• Potentially, may have required overnight travel to attend statewide meetings, trainings, Coverage
• Priorities and procedures may change daily and requires the ability to be flexible in application of procedures

• *Benefits and Perks**

• Amazing benefits package
• Possible eligibility for the Public Service Loan Forgiveness Program
• Employment Preference: Veterans' preference
• Cost of Living Adjustments
• Annual salary increases (until you reach the top of the listed salary range)
• ODHS Employee Resource Group communities that promote shared learning

• *How to Apply**

If you are passionate about providing exceptional customer service and making a difference in the lives of others, we invite you to apply for the Experienced Customer Service Guide – Human Services Specialist 1 position at arenaflex. Please submit your application, including your resume, cover letter, and any other required documents, through our online application portal.

Apply Now

• *Contact Information**

If you have any questions or would like to request accommodation under the Americans with Disabilities Act (ADA), please contact the recruiter, Brent Lawrence, at [email protected] or 503-378-3200.

• *About arenaflex**

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that values the contributions of all employees. Join our team and be part of making a difference in the lives of Oregonians.

Apply Now