**Experienced Merchandising Specialist - Customer Service Representative at arenaflex**

Are you a customer service enthusiast with a passion for merchandising and a knack for building strong relationships with customers? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our arenaflex team as an Experienced Merchandising Specialist - Customer Service Representative.

• *About arenaflex**

arenaflex is a Fortune 50 company that continues to grow and innovate in the food and beverage industry. With a portfolio of billion-dollar brands, including Pepsi, Mountain Dew, Gatorade, Pure Leaf, Lipton, and Starbucks, we offer a unique opportunity to work with some of the most recognizable brands in the world. Our culture is people-focused, high-energy, and dedicated to making a global impact.

• *What's Different About This Role?**

As an Experienced Merchandising Specialist - Customer Service Representative at arenaflex, you'll enjoy a comprehensive benefits package, including:

• Medical, vision, and dental starting Day 1
• Company-provided retirement benefits
• PTO
• Bonus eligibility
• Tuition reimbursement eligibility

You'll also benefit from:

• Exceptional brand recognition and industry-leading technology to make your job easier
• Task variety, with no two days the same
• A fast-paced environment where you can work independently
• A robust employee development program to help you build a career with arenaflex
• Competitive pay, bonus opportunities, and mileage reimbursement

• *Your Job Will Be...**

As a Merchandising Specialist - Customer Service Representative, your day-to-day responsibilities will include:

• Being the primary store-level service and replenishment person to high-volume accounts such as supermarkets and mass merchants
• Building displays, setting up promotional materials, and getting a workout by lifting, loading, pushing, and pulling cases ranging from 20-45 lbs.
• Supporting arenaflex's strong safety culture by adhering to all safety standards and procedures
• Building strong, positive customer relationships at the store level
• Maintaining high-quality product distribution, space allocation, and customer service in all assigned accounts in a consistent geo-territory
• Maintaining product inventory to standard and submitting orders for future delivery
• Merchandising store shelving, coolers, and displays and rotating products in the back room and on the shelf
• Operating equipment for moving products (e.g., U-Boat, hand trucks, pallet jacks)
• Keeping back-room stock in neat and orderly condition
• Following operating procedures (e.g., scan-in/scan-out, following designated route)
• Service accounts during pre-designated times; shifts often start early (e.g., 4 am), may be long (e.g., 10 hours), and could include holidays and weekends
• Working with minimal supervision while delivering exceptional customer service and demonstrating reliable and predictable attendance
• Growing and developing your skills by incorporating feedback and coaching from the Territory Sales Representative, Merchandising Team Leads, and other leaders
• Executing on in-store direction provided by Territory Sales Representative in your assigned accounts
• Collaborating and sharing feedback with a team that includes the Territory Sales Representative, Merchandisers, and other Customer Service Specialists to meet Key Performance Indicators (e.g., Revenue, Share, Waste, and Profit)

• *We'll Teach You What You Need to Know**

While we'll provide the training and support you need to succeed, we do have a few minimum requirements:

• 18 years or older
• Must have a car to access multi-store locations within assigned shift
• Valid U.S. driver's license and proof of insurance
• Indefinite right to work in the United States

• *Helpful Experience**

While not required, experience in the following areas will be beneficial:

• Customer service (resolving customer issues, ensuring appropriate communication with store managers, following up on customer requests)
• Merchandising (e.g., standards, plannagrams, product displays, stocking/rotating product, back-room organization)
• Following safety procedures (e.g., proper lifting techniques, following safety processes)
• Managing inventory (e.g., current stock, projected sales, ordering/re-stocking)
• In-store marketing (e.g., POP placement, building creative displays)
• Working under limited supervision (performing job duties without constant direction and supervision)

• *Ready to Join Our arenaflex Family?**

If you're a motivated and customer-focused individual with a passion for merchandising, we invite you to apply for this exciting opportunity. Join our arenaflex team and be part of a culture that values diversity, inclusion, and growth.

• *Equal Employment Opportunity**

arenaflex is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

• *Pay Transparency Statement**

Please view our Pay Transparency Statement.

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