Receptionist | Intake Coordinator for Telehealth Therapy Practice (Calls + Lead Follow-Up)

Remote, USA • Full-time • Posted 2026-05-04

About Us

Brave Soul Therapy is a California-based telehealth psychotherapy group practice serving teens and adults. We are a warm, trauma-informed practice seeking a reliable human Intake Coordinator to support new client inquiries.

The Role

We are looking for someone who can:

Inbound support

Answer incoming calls during business hours when they occur

Provide warm, professional support to prospective clients

Schedule intake appointments in Sessions Health

Outbound / lead follow-up

Follow up with email and webform inquiries

Contact referred clients (phone/text/email as appropriate)

Support prospective clients through the scheduling process

Help reduce no-shows through clear communication

Administrative

Route urgent or clinical messages appropriately

Document outreach attempts

Maintain HIPAA-aware communication practices

Estimated volume: ~3–5 inbound calls/day + light outbound follow-up.

Required Availability

Preferred Coverage Window: 10:00 AM – 3:00 PM Pacific

Compensation Structure

$15/hour, paid for time spent actively completing assigned tasks. (Be aware that at this time we are requesting 20-25 hours coverage window although there won't be enough tasks to keep you busy for this entire time.)

Ability to respond to assigned leads within one business day

Must have reliable, quiet work environment

Required Experience

Medical or mental health intake/scheduling experience strongly preferred

Comfortable using EHR systems (Sessions Health is a plus)

Excellent, warm phone presence

Strong written communication skills for email follow-up

English required

Spanish and/or Turkish is a major plus

Insurance verification experience is a plus

Technology Requirements

Reliable high-speed internet