[Hiring] Practice Management Analyst I @Crossroads Treatment Centers

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Role Description

The Practice Management Analyst I is responsible for providing front-line support as a subject matter expert, providing configuration assistance, and workflow optimization for enterprise Practice Management and Billing systems, with a primary focus on clinical applications. This role supports day-to-day operations by making decisions around trending issues, managing and troubleshooting tickets, supporting testing and go-lives, and assisting end users to ensure stable, compliant, and efficient system usage across clinical and administrative teams.
• Provide Practice Management ticket decisions and execution, escalating when necessary.
• Troubleshoot issues as SME for end users.
• Monitor trending issues.
• Coordinate to onboard new services and locations.
• Assist Senior PM Analyst in special projects.
• Coordinate with Director Clinical Applications and other analysts as needed.
• Test changes made in certification system.
• Monitor production site for quality assurance.
• Document and log all system changes.
• Complete required trainings and mandatory training hours.

Qualifications
• 3+ years of supervisory experience in a similar role required.
• Healthcare or Revenue Cycle / Billing / Accounts Receivable experience required.
• ICD 10 and CPT coding experience required.
• Confident, professional demeanor and team player attitude a must.
• Patient insurance and benefit eligibility required.
• Month-end reporting experience required.

Requirements
• This role will be remote but will travel on average quarterly to corporate office (Greenville, SC) or as needed for projects.

Benefits
• Medical, Dental, and Vision Insurance
• PTO
• Variety of 401K options including a match program with no vesture period
• Annual Continuing Education Allowance (in related field)
• Life Insurance
• Short/Long Term Disability
• Paid maternity/paternity leave
• Mental Health day
• Calm subscription for all employees

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