**Experienced Customer Service & E-Commerce Team Leader – Driving Excellence in Omnichannel Retail**

At arenaflex, we are dedicated to delivering exceptional customer experiences and fostering a culture of innovation and growth. As a seasoned Customer Service & E-Commerce Team Leader, you will play a pivotal role in shaping the future of retail by leading our Customer Service & E-Commerce programs. This is an exciting opportunity to join a dynamic team and drive excellence in omnichannel retail, where you will be accountable for the checkout experience and grocery delivery & pickup at your assigned store.

• *About arenaflex**

arenaflex is a leading retailer committed to nourishing people and the planet. We believe in creating a positive impact on our customers, employees, and the environment. Our mission is to provide high-quality products, exceptional customer service, and a unique shopping experience that sets us apart from the competition. We are passionate about innovation, sustainability, and community engagement, and we strive to make a difference in the lives of our customers and employees.

• *Job Responsibilities**

As a Customer Service & E-Commerce Team Leader, you will be responsible for delivering outstanding customer experiences and leading high-performing teams to achieve exceptional results. Your key responsibilities will include:

• Delivering outstanding customer experiences and holding all Team Members accountable for delivering exceptional customer service
• Establishing clear expectations for balancing in-store customer service and completing online orders
• Monitoring in-store and online customer flow and assigning customer service-related and online order completion tasks to balance the needs of all customers
• Responsible for the integrity of the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget
• Sustaining exceptional knowledge and awareness of relevant competitors and industry trends
• Ensuring an effective and efficient response to customer questions, requests, and/or concerns
• Establishing and maintaining collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners
• Fostering and encouraging a positive environment of outstanding teamwork, mutual respect, and exceptional morale
• Maintaining Team Member safety and security standards
• Ensuring compliance with relevant regulatory rules and standards
• Completing hiring and separation decisions in partnership with Store Leadership and maintaining awareness and adherence to staffing guidance
• Developing, coaching, mentoring, and motivating Team Members in a manner that sustains a high-performing Team and minimizes turnover
• Providing timely, thorough, and thoughtful performance evaluations
• Maintaining cleanliness of workspaces, including staging areas and coolers
• Maintaining security of equipment, such as MSRs, phones, and currency counters
• Proactively identifying process improvement opportunities
• Consistently communicating and modeling arenaflex core values, leadership principles, and supporting goals

• *Essential Qualifications**

• 24+ months retail experience, including 12+ months of team leadership experience
• Experience leading high-volume teams
• Ability to take ownership of work and team, and available to work overtime during peak seasons and as needed year-round

• *Preferred Qualifications**

• Thriving in an ambiguous environment and motivating yourself and your team to deliver in new and innovative ways
• Enjoying analytical work and using data to provide solutions
• Valuing long-term thinking and large-scale impact on our company

• *Skills and Competencies**

• Exceptional ability to perform task management, balancing dynamic customer flows
• Strong understanding of how labor utilization and task management drive performance metrics and customer experience
• Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance)
• Strong ability to communicate performance analysis findings and actions, both verbally and in writing
• Excellent interpersonal, motivational, team building, and customer relationship skills
• Capable of teaching others in a positive and constructive manner
• Capable of maintaining inventory of supplies and buying, when necessary
• Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate
• Proficient with email, Microsoft Office, and operations-related applications
• Proficient with mobile applications, dashboards, and basic understanding of retail systems capabilities

• *Physical Requirements/Working Conditions**

• Must be able to lift 50 lbs
• In an 8-hour workday: standing/walking 6-8 hours
• Hand use: Single grasping, fine manipulation, pushing, and pulling
• Work requires the following motions: bending, twisting, squatting, and reaching
• Exposure to FDA-approved cleaning chemicals
• Exposure to temperatures <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit
• Ability to work in a wet and cold environment
• Ability to work a flexible schedule, including nights, weekends, and holidays as needed
• Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery

• *Compensation and Benefits**

The wage range for this position is $22.40-$40.40 Hourly, commensurate with experience. arenaflex offers "arenaflex Benefits". arenaflex Benefits may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off, and access to other benefit programs. Eligibility for arenaflex Benefits is determined under the terms of the applicable arenaflex Benefits plan at a person's date of hire. For additional information, visit our arenaflex Careers site: https://careers.arenaflex.com/benefits.

• *Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer and provides a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. arenaflex hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

• *How to Apply**

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences and leading high-performing teams, we encourage you to apply for this exciting opportunity. Please visit our arenaflex Careers site to submit your application: https://careers.arenaflex.com/customer-service-e-commerce-team-leader-customer-service-in-store-shopper-department-manager/job/PAF-arenaflex-57594623-3D54-4309-9175-E423AB1095F7_1058_1747090933_0?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic

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