Artificial Intelligence (AI) Developer – Dynamics Contact Center Solutions
Job Title: Artificial Intelligence (AI) Developer – Dynamics Contact Center
Location: Hybrid (Mostly Remote – 1 week/month travel to Middletown, PA)
Duration: Long Term
Job Description:
We are seeking an experienced AI Developer to design and implement intelligent automation solutions for Dynamics Contact Center environments. The role involves developing AI-powered voice bots, chatbots, NLP models, and intelligent routing to enhance customer engagement across omnichannel support platforms.
- Key Responsibilities:
- Design and develop AI solutions for contact centers, including virtual assistants for voice and chat.
- Build NLP models to analyze customer interactions across voice, chat, email, and social channels.
- Develop chatbots and voice bots using Microsoft Copilot Studio and Azure AI.
- Integrate AI capabilities with Microsoft Dynamics 365 and enterprise applications.
- Monitor and optimize AI/ML model performance and customer interaction workflows.
- Collaborate with business and technical teams and maintain technical documentation.
- Required Skills:
- 5+ years of experience in AI / Machine Learning development
- Strong Python programming skills
- Experience with TensorFlow or PyTorch
- Experience with NLP libraries (spaCy, Hugging Face, NLTK)
- Hands-on experience with Dynamics Contact Center solutions
- Experience building chatbots and voice bots
- Experience deploying AI models on Azure Cloud
- Preferred Skills:
- Voice AI / Speech-to-Text technologies
- Experience with Apache Kafka or Apache Spark
- Knowledge of contact center platforms such as Zendesk, Salesforce Service Cloud, or Amazon Connect
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