[Hiring] Behavioral Health EAP Consultant I @Elevance Health

Remote, USA • Full-time • Posted 2026-05-04

Role Description

Supports Employee Assistance Program (EAP) service department by responding to initial customer contacts and requests for services; receives client requests, assesses situations, and determines appropriate courses of action.
Provides telephone and/or on-site support for crisis intervention, assessment, short-term problem resolution, and referral to appropriate provider(s).
Manages Critical Incident Stress Debriefing requests.
Assesses members and assists them in accessing behavioral healthcare benefits available under their health plan.
Manages shared mailbox that is used by clients and external vendors to forward information that must be reviewed and placed in the documentation system.

Requires a HS diploma or equivalent and a minimum of 3 years of direct psychiatric and/or substance abuse experience; or any combination of education and experience that would provide an equivalent background.
Current unrestricted license such as (but not limited to) LPC (as allowed by applicable state laws), LCSW, LMSW, LMFT, LMHC, or Licensed Professional Counselor, in applicable state(s) required.
MA/MS preferred.
Spanish bilingual preferred.

Shift: Monday – Friday; 9:30am – 6:00pm MST
Location: Virtual; Alternate locations may be considered if candidates reside within a commuting distance from an office.
This role enables associates to work virtually full-time, with the exception of required in-person training sessions.
Candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment unless an accommodation is granted as required by law.

Market-competitive total rewards including merit increases, paid holidays, Paid Time Off, and incentive bonus programs.
Medical, dental, vision, short and long-term disability benefits.
401(k) + match, stock purchase plan, life insurance, wellness programs, and financial education resources.

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