[Hiring] National Director of Operations-Restoration/Emergency Mitigation Services @Kimmel & Associates
Role Description
- The National Director of Operations (Restoration) will play a key leadership role in launching, supporting, and scaling residential mitigation services across new markets. This role blends strategic leadership with hands-on operational execution. The right candidate can think at the platform level while also diving into the practical realities of building restoration operations in new markets.
- Help establish new mitigation outposts
- Recruit and coach market leaders
- Refine the operating playbook
- Drive operational performance across the network
- What Success Looks Like
- Launch new mitigation outposts successfully and on schedule
- Build a repeatable launch and operating playbook
- Recruit, mentor, and support strong local outpost leaders
- Maintain clear operational focus on:
- jobs
- revenue
- gross profit
- urgency and responsiveness
- Travel into markets to solve real-world operational challenges quickly
- Establish field discipline without slowing growth
- Help build a scalable national mitigation platform
- Key Responsibilities
- Lead execution of the company's mitigation outpost expansion strategy
- Help determine market prioritization and launch sequencing
- Recruit, train, and coach local market/outpost leaders
- Travel frequently to support new market launches and operational stabilization
- Develop and refine:
- operating playbooks
- SOPs
- performance scorecards
- training and accountability rhythms
- Coordinate launch logistics including:
- trucks and vans
- mitigation equipment
- vehicle wraps and branding
- warehouse/storage space
- insurance setup
- basic field infrastructure
- Drive KPI accountability across markets including:
- job volume
- revenue
- gross profit
- speed-to-lead
- speed-to-site
- conversion rates
- Partner with leadership and marketing teams to support lead generation and growth
- Provide field support and coaching when operational issues arise
- Qualifications
- Significant experience in the restoration industry
- Strong background in mitigation services
- Proven accountability for branch, market, or regional performance
- Experience across multiple restoration functions such as:
- mitigation
- estimating
- project management
- large loss
- field operations
- team leadership and coaching
- Experience launching or stabilizing new branches or markets is highly preferred
- Ideal Candidate Profile
- Former General Manager, Regional GM, Director of Operations, Regional Director, or similar
- A high-performing branch leader ready to step into a larger leadership role
- Operators with deep field credibility who understand how restoration businesses actually run
- Additional Requirements
- Residential restoration experience required
- Strong mitigation experience required
- Operations and sales experience
- Industry relationships with insurance carriers, plumbers, contractors, or subcontractors are a plus
- Ability and willingness to travel 50%+
- Benefits
- Base Salary: $140,000 ā $180,000+
- Additional performance-based upside potential
- Opportunity to help build a national restoration platform from the ground up
- Remote work flexibility
- High-impact leadership role with significant growth potential
Apply Now
Apply Now