Payment Operations Specialist - New York (Hebrew Speaking)

Agora is a leading SaaS and FinTech platform transforming how real estate investment firms manage their capital, investors, and operations. As a Payments Operations Specialist, you will be responsible for supporting payment approvals, monitoring transactions, and collaborating with internal teams to ensure smooth operations and compliance.

Responsibilities

• Support payment approvals, verifications, and checklist-based controls
• Monitor domestic and international transactions and flag anomalies
• Help process and verify payment approvals in line with policy and controls
• Act as the payments expert layer for Support and Customer Success teams
• Join client calls when operational clarification is needed
• Document payment issues and resolutions clearly
• Maintain accurate internal records and dashboards
• Collaborate cross‑functionally to resolve issues quickly and meet SLAs
• Contribute to process automation and cross‑functional projects
• Investigate exceptions and coordinate resolutions

Skills

• Strong attention to detail and a process‑oriented mindset
• Clear written and verbal communication skills
• Comfort working in a fast‑paced, tech‑driven environment
• Curiosity, ownership, and willingness to learn
• Familiarity with spreadsheets
• Familiarity with CRMs or project‑tracking tools (Monday.com)
• Exposure to payments, banking, compliance, or customer support

Benefits

• Comprehensive health insurance
• Flexible hybrid work model
• Unlimited paid time off
• Stock options and ownership opportunities
• Commuter and lunch benefits
• Team events, offsites, and an energetic company culture
• Real opportunities for personal and professional growth

Company Overview

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