IT Systems Specialist
ETAP Software empowers customers with innovative software solutions for electrical systems, supporting their digital transformation and sustainable energy transitions. The IT Systems Specialist role involves providing hands-on technical support, managing user issues, and assisting with Microsoft 365 and cloud-first migrations.
Responsibilities
- Triage, resolve and own Jira Cloud tickets for user issues (access, email/Teams/OneDrive, printers, apps, device troubleshooting)
- Escalate complex issues as needed and provide both onsite and remote support for Irvine employees
- Clearly document solutions and contribute to a growing knowledge base to streamline future support
- Handle routine admin tasks (onboard/offboards, group memberships, mailbox access, aliases, licensing, MFA resets), troubleshoot access issues, and assist with SSO deployments and cutovers
- Stage and deploy new laptops/desktops using Intune/Autopilot or standard builds, install apps/drivers/security agents, set up desks and conference rooms, swap hardware, and manage loaners
- Assist with virtualization (Hyper-V, VMware ESXi, Proxmox), connectivity troubleshooting (SASE/SD-WAN/VPN/LAN/Wi-Fi), and participate in software/hardware rollouts and patch cycles
- Maintain accurate hardware inventory and lifecycle tracking in Lansweeper, including assignments, returns, replacements, and warranty notes
- Take on new projects and collaborate with the team to enhance our IT business systems
Skills
- Bachelor's degree in information technology, Computer Science, or a related field, or equivalent relevant work experience
- Strong troubleshooting skills with Windows
- Ability to troubleshoot and resolve issues across Windows operating systems, server environments, and network connectivity
- Comfortable with identity management and SaaS apps (Microsoft 365 proficiency required)
- Experience with ticketing workflows (Jira Cloud preferred)
- Solid understanding of fundamental computing concepts and principles
- Excellent communication skills, thrives in fast-paced, dynamic environments, and reliable follow-through
- Intune/Autopilot experience
- SSO knowledge (SAML/OIDC, onboarding, cutovers)
- Familiarity with backup solutions, disaster recovery planning, and business continuity procedures
- Proficiency in managing and troubleshooting Active Directory, group policies, and user account administration
- Virtualization exposure
- Asset management tools like Lansweeper
- Basic PowerShell scripting
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