Support Specialist, Digital Transformation - Remote
Therap Services, the national leader in online electronic health records and documentation for people with developmental disabilities is seeking individuals to fill the position of **Support Specialist, Digital Transformation.**
- Working with our Digital Transformation team, you will be responsible for creating and developing engaging and effective e-learning and training content by leveraging cutting-edge AI technologies. This includes utilizing AI assistants for scriptwriting, generating video content, and producing synthetic voice-overs, alongside traditional content creation methods. The ideal candidate will have a strong foundation in e-learning and training, exceptional communication skills, and a passion for exploring and implementing AI tools to enhance the learning experience.
- *Primary Responsibilities:**
- Leverage generative AI tools to draft, refine, and produce e-learning and training content, including scripts, video storyboards, and voice-over narration.
- Utilize AI-powered video and voice generation software, alongside traditional authoring tools, to create interactive and engaging multimedia content.
- Work with subject matter experts (SMEs) to gather core information, using AI to synthesize inputs and rapidly generate initial content drafts for SME review and validation.
- Critically review, edit, and fact-check all AI-generated content to ensure accuracy, clarity, and consistency with brand standards and tone.
- Collaborate with other team members to ensure that content is consistent with brand standards.
- Ensure that content meets all quality standards.
- Track and analyze e-learning and training metrics to measure effectiveness.
- Work on special projects as needed.
- *Preferred Qualifications:**
- Bachelor's degree, preferred.
- Exposure to or experience in the human services field.
- Strong writing, editing, and communication skills, with specific experience in prompt engineering and refining AI-generated text.
- Strong computer skills with direct experience or a demonstrated ability to quickly learn AI content creation platforms for video, voice, and text generation.
- Self-motivated with the ability to work independently and as part of a team.
- Excellent organizational and time management skills.
Therap is an affirmative action equal opportunity employer.
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