Junior Customer Support Specialist – Regulatory Risk Management

We are looking for analytical, detail-oriented and customer-focused individuals to join our global support team as a Junior Customer Support Specialist – Regulatory Risk Management (Remote from Colombia) . In this role, you will support our clients in using our regulatory reporting solutions while learning how to troubleshoot business and functional issues in a structured environment. You will work closely with more senior team members and contribute to our 24/7 global service continuity through a coordinated Follow the Sun (FTS) support model. This position is a great opportunity to start building expertise in regulatory reporting, gain exposure to financial frameworks, and develop your analytical and problem-solving skills in a SaaS environment. Key Responsibilities Business and Functional Support Assist clients with functional questions related to our regulatory reporting products. Support the analysis of business rules and configurations to help identify and resolve issues. Help investigate discrepancies in regulatory calculations with guidance from senior team members. Collaborate with internal teams (technical and functional) to support issue resolution. Learn best practices and gradually build product and domain knowledge. Incident Handling & Operations Support the team in handling incoming tickets and service requests. Assist in maintaining clear documentation of issues and resolutions. Participate in handovers as part of the Follow the Sun (FTS) support model. Provide support during high-priority incidents under supervision. Gradually get involved in on-call or weekend rotations as experience grows. Additional Scope Support the creation and maintenance of internal knowledge base articles and documentation. Contribute to improving support processes and team workflows. Learn how regulatory reporting processes work and how clients interact with our solutions. Qualifications Bachelor’s degree in Finance, Business Administration, Economics or a related field (nice to have). 0–2 years of experience in customer support, business analysis, or working with software solutions (internships count). Basic understanding of financial concepts or willingness to learn. Interest in regulatory reporting and financial systems is a strong plus. Good analytical and problem-solving skills. Strong communication skills in English (written and spoken). Basic knowledge of Microsoft Excel. Familiarity with ticketing systems or SQL is a plus, but not required. Willingness to learn and grow in a structured, global support environment. Key Attributes Detail-oriented and structured in approach. Eager to learn and develop new skills. Reliable and able to work in a team environment. Customer-focused with a positive and proactive attitude. Comfortable working in a dynamic, international setting. Let’s grow together, join our market leading SaaS company – our agile character and culture of innovation enables you to design our future. We provide you with the opportunity to take on responsibility and participate in international projects. In addition to our buddy-program, we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas. Our internal mobility initiative encourages colleagues to transfer cross functionally to gain experience and promotes knowledge sharing. We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication across all levels. Together we're better - meet your colleagues at our numerous team events. About Regnology Regnology is a recognised leader in regulatory, risk, tax, finance reporting as well as supervisory technology, connecting regulators and the regulated across more than 100 countries. Serving Tier 1 banks, regional institutions, corporates, insurers, and authorities, our modular, cloud-native platform delivers trusted compliance, innovation, and future-ready solutions—empowering clients with global reach, local expertise, and proven leadership. Visit our website www.regnology.net Want to know more about Regnology ? Find our news and business events on LinkedIn: Want to know more about life and people at Regnology ? Check out our Instagram page: