Experienced Customer Service Representative - Remote (Call Center Experience Required) for careerzynith's 24/7 Growing Call Center
Join careerzynith, a forward-thinking technology company dedicated to providing top-notch customer service in a dynamic, fast-paced, and engaging work environment. Our team is passionate about helping customers solve their internet-related challenges, and we are seeking a motivated individual with a customer-first attitude to join our tech-savvy support team.
- *About careerzynith**
careerzynith is a leading provider of innovative technology solutions, committed to delivering exceptional customer experiences. Our mission is to empower customers to achieve their full potential by providing them with the tools, resources, and support they need to succeed. We are a company that values innovation, collaboration, and customer satisfaction, and we are looking for like-minded individuals to join our team.
- *Job Summary**
As a Level 1 Customer Service Representative at careerzynith, you will serve as the initial point of contact for customers seeking technical help. Your responsibilities will include troubleshooting problems, offering effective solutions, and ensuring customer satisfaction using advanced platforms like Freshdesk, Sonar, and others. If you have a passion for helping customers and a strong background in customer service, we want to hear from you.
- *Key Responsibilities**
- **Customer Support** + Provide outstanding customer service to users experiencing internet-related technical difficulties.+ Respond quickly and professionally to incoming calls, emails, and support tickets.+ Diagnose and resolve issues related to internet connectivity, service disruptions, and account management.+ Guide customers through step-by-step troubleshooting procedures.
- **Ticket Management** + Use Freshdesk to log, track, and prioritize customer inquiries and technical issues.+ Accurately document customer interactions and solutions in the ticketing system.+ Efficiently manage ticket queues to meet service level agreements (SLAs).
- **Technical Expertise** + Access and update customer information using Sonar CRM.+ Utilize platforms like Rancid, Tacacs+, Radius, LibreMS, GenieACS, Ruckus SmartZone Controller, and Unifi for comprehensive support.+ Stay updated on product features, system updates, and industry best practices.
- **Escalation and Collaboration** + Escalate complex technical issues to higher support levels when necessary.+ Collaborate with network operations, engineering, and IT support teams to resolve escalated issues.+ Provide customers with status updates and ensure timely issue resolution.
- **Quality Assurance** + Follow established procedures and service standards to deliver high-quality support.+ Participate in quality assurance activities, including call monitoring and ticket reviews, to enhance service delivery.
- *Qualifications**
- Associate's degree, Bachelor's degree, or relevant work experience.
- Previous experience in a customer service role, ideally in a call center or help desk environment.
- Basic troubleshooting skills for internet connectivity, computers, and devices.
- Proficiency in using ticketing systems like Freshdesk and CRM systems such as Sonar.
- Ability to efficiently troubleshoot and resolve technical issues.
- Familiarity with networking concepts.
- Excellent verbal and written communication skills with a focus on customer satisfaction.
- Ability to work collaboratively in a team environment and adapt to a fast-paced setting.
- *Shifts and Work Environment**
This job requires working rotating shifts to support customers 24/7, and flexibility is required. Work hours vary and may change based on business requirements. As a remote employee, you will have the opportunity to work from home and enjoy a flexible schedule.
- *Compensation and Employment Details**
- Hourly rate: $15 - $18 per hour.
- Paid training.
- Temporary with Potential for Full-Time based on performance and business needs.
- Remote position (preferably near Plainview, NY).
- *Why Join careerzynith?**
At careerzynith, we offer a dynamic and engaging work environment that is passionate about helping customers. We believe in investing in our employees and providing them with the tools and resources they need to succeed. If you are passionate about customer service and want to make a difference, we want to hear from you.
- *How to Apply**
If you are a motivated and customer-focused individual with a strong background in customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience.
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- *Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees.
- *Contact Us**
If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you and exploring how you can join our team.
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