Compliance Account Manager (CMMC / NIST Focus)
About On Call Computer Solutions
On Call Computer Solutions (OCCS) is a cybersecurity and compliance-focused Managed Service Provider (MSP) helping defense contractors and regulated organizations achieve and maintain compliance with frameworks such as CMMC, NIST 800-171, and DFARS.
We don’t just support IT, we help clients win and retain government contracts by operationalizing compliance. Our growth model is built on long-term client partnerships, recurring revenue, and continuous compliance lifecycle management.
Role Overview
The Compliance Account Manager owns the full post-sale revenue lifecycle for a portfolio of clients, including renewals, expansion, and long-term account growth.
This role operates at the intersection of account management, sales, and compliance advisory. You will serve as a trusted partner to defense contractors navigating CMMC and NIST requirements—translating compliance gaps and milestones into clear business value and revenue opportunities across managed services, remediation, and ongoing compliance programs.
You will work closely with Sales, Compliance, and Service Delivery teams to identify, position, and close expansion opportunities, while ensuring clients progress successfully through their compliance journey.
What You’ll Own
Account Revenue Ownership
Own a portfolio of client accounts with responsibility for Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)
Manage and forecast renewals, expansions, and churn risk
Maintain accurate account forecasts and expansion pipeline within CRM
Drive account profitability and long-term revenue growth
Account Growth & Sales Execution
Build and execute strategic account plans aligned to client compliance roadmaps
Identify, develop, and close upsell and cross-sell opportunities
Own and manage an expansion pipeline (target: 3–5x coverage)
Lead or co-lead renewal and expansion deal cycles, including pricing and positioning
Partner with Sales on multi-threading accounts and uncovering buying signals
Increase average revenue per account (ARPA) over time
Compliance Advisory & Commercialization
Act as a strategic advisor on CMMC, NIST 800-171, and compliance lifecycle progression
Translate compliance gaps, audit readiness, and regulatory changes into actionable service opportunities
Align compliance milestones (assessments, remediation, audits) with revenue events
Position OCCS services as essential to maintaining compliance and contract eligibility
Client Relationship Management
Build and maintain strong executive and operational relationships within client accounts
Conduct regular business reviews (QBRs) tied to compliance progress and account growth
Proactively identify and mitigate churn risks
Ensure high levels of client satisfaction and engagement
Cross-Functional Collaboration
Partner with Sales, Compliance, and Service Delivery teams to execute account strategy
Ensure seamless handoffs from Sales to Delivery
Provide feedback to internal teams on client needs, market trends, and service gaps
Support development of new service offerings based on client demand
Key Metrics for Success
Net Revenue Retention (NRR)
Gross Revenue Retention (GRR)
Expansion Revenue (Upsell/Cross-sell)
Renewal Rate
Expansion Pipeline Coverage & Win Rate
Average Revenue Per Account (ARPA Growth)
Customer Lifetime Value (LTV)
What We’re Looking For
Core Experience
3–7+ years in Account Management, Customer Success (revenue-focused), or B2B sales
Proven track record of driving or closing expansion revenue
Experience managing recurring revenue accounts (MSP, SaaS, or services)
Sales & Account Management Skills
Ability to own and grow a book of business
Comfortable managing pipeline, forecasting, and deal cycles
Strong consultative selling and relationship-building skills
Experience leading renewal and expansion conversations
Compliance / Industry Knowledge (Preferred)
MUST HAVE familiarity with CMMC, NIST 800-171, DFARS, or similar frameworks
Experience working with government contractors or regulated industries
Ability to translate technical/compliance concepts into business value
Core Competencies
Strategic thinking and account planning
Strong communication and executive presence
Commercial mindset with a focus on revenue outcomes
Ability to operate in a cross-functional, fast-paced environment
High ownership and accountability
Why Join OCCS
Be part of a rapidly growing company in the high-demand cybersecurity and compliance space
Direct impact on revenue growth and client success
Opportunity to work with clients in the Defense Industrial Base (DIB)
Collaborative, entrepreneurial environment with room to grow
Compensation & Structure
Base salary + performance-based incentives tied to retention and expansion
Opportunity for significant upside based on account growth performance
Full-time, remote position
How to Apply
If you’re an account manager who thrives on owning revenue, building relationships, and turning complex compliance challenges into growth opportunities, we’d love to hear from you.
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