Director, Sales, CX Americas

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The Director, Sales, CX Americas, Commercial, leads the Commercial and Enterprise strategic account motion by partnering with and enabling Named Account Managers to meet and exceed enterprise growth objectives. This role is responsible for driving revenue acceleration, deal quality, and execution rigor across named enterprise accounts by providing senior‑level deal leadership, forecasting discipline, and strategic guidance.

How will you make an impact?

Support Senior Vice President of Sales by achieving or exceeding enterprise revenue and growth targets through Named AE‑led accounts

Enable and coach Strategic Account Managers on complex enterprise deal strategy, account planning, and executive engagement

Partner with SAMs on large, high‑impact opportunities including pricing strategy, negotiations, and deal closure

Provide executive‑level support for strategic customer engagements, escalations, and renewals

Drive sales forecasting accuracy and pipeline rigor across strategic accounts

Increase pipeline and expansion opportunities through disciplined account strategy and targeted enterprise campaigns

Develop unified messaging with SAMs, Sales Engineering, Marketing, and Customer Success

Manage and overcome executive‑level prospect and customer objections
Learn and maintain in‑depth knowledge of NiCE CXone product lines and enterprise positioning

Assist with sale strategy and closure of national and strategic house accounts

Train and coach SAMs on navigating long, complex enterprise sales cycles

Build collaborative corporate and field teams to support enterprise sales execution

Influence deal strategy without displacing SAM ownership of customer relationships

Travel to support strategic customer meetings, executive briefings, and internal planning sessions

Have you got what it takes?

Bachelor’s degree in Business Management, Communications, Marketing, or equivalent work experience required

5+ years in enterprise or senior sales leadership roles

10–12+ years combined enterprise sales experience

Demonstrated success supporting or leading large, complex enterprise deals

Proven ability to influence outcomes without direct day‑to‑day account ownership

Strong analytical, forecasting, and financial skills

Exceptional verbal and written communication skills

Proven track record of exceeding revenue targets through strategic account execution

Experience selling complex SaaS solutions

Excellent executive‑level customer‑facing skills

Comfortable thriving in a fast‑paced, growth‑oriented organization

You will have an advantage if you also have:

SaaS/AI selling or sales leadership experience

Background in Customer Experience (CX) or Contact Center solutions

Prior experience supporting Strategic or Named Account Managers

Experience partnering closely with Customer Success and Services organizations

What’s in it for you?
Join an ever‑growing, market‑disrupting global company where teams of top performers work in a fast‑paced, collaborative, and innovative environment. As the market leader in CX, every day at NiCE is an opportunity to learn, grow, and drive meaningful impact across our most strategic customer relationships.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

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