Provisioning Specialist (Licensing)

Overview

The Provisioning Specialist is responsible for understanding our products that require licenses to be generated creating the licenses and providing customer service to our internal and external customer.

Responsibilities

Utilize internal workflows to review customer orders, generate and deliver the appropriate license for revenue recognition

Fulfill license requests from various internal departments

Fulfill customer requests for new licenses or extensions according to policy

Assist with other team member assignments.

Provide timely communication regarding any issues to more experienced team members or leadership as needed

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.?

Basic Qualifications

High School diploma, or equivalent

Experience in a customer support or software licensing role

Detail oriented; regularly verifies all work thoroughly and efficiently to ensure accuracy

Organized and experienced at successfully multi-tasking

Attention to detail

Able to thrive in a fast paced, deadline driven environment

Up to 5% travel time required

Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job

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