Bilingual Field Specialist, English-Spanish

Remote, USA • Full-time • Posted 2026-05-31

Deliver residential home energy assessments and facilitate the completion of energy-retrofits for our customers primarily based in Jackson County, Oregon
Conduct on-site home energy audits, and energy upgrade work quality assurance verifications for English and Spanish-speaking customers
Communicate with customers in English and Spanish via email, home energy reports, inbound and outbound calls addressing inquiries related to energy program participation
Support customers in navigating efficiency upgrade opportunities
Act as local, on-site program and client representative, developing trusted relationships with customers
Support a small group of qualified contractors installing eligible measures ensuring alignment with program eligibility requirements and installation specifications
Maintain strong ongoing communications with participating customers to assess their needs and to receive feedback on their experience with program participation
Prepare deliverables for management and clients, report activity in the market and document interactions with stakeholders
Collect feedback from customers to inform strategic recommendations to our client
Implement programs in a way that will help level-up our internal capacity to provide free energy upgrades and equity-focused services to clients in underserved communities

4-8 years combined work experience with non-profit organizations, home inspections, energy efficiency upgrades, and/or other in-home customer work
Thorough understanding of residential energy efficiency, building science, sales and technical principles, theories and concepts of HVAC equipment and weatherization best practices preferred
BPI (Building Performance Institute) Building Analyst Technician or higher certification preferred
Reliable transportation required
Fluency in both English and Spanish required
Strong writing and reporting skills
Ability to work with minimal supervision and communicate progress of task completion
Strong communication and interpersonal skills
Ability to work under stress, interruptions, and tight deadlines
Strong attention to detail and quality; organized and process-oriented

Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
401(k) with company match
Paid vacation, sick, personal and parental leave time
Paid Volunteer Time: giving back to our communities is important to us
Employee Recognition Program – convert your recognition points into gift cards
Employee Assistance Program – offers benefits to help you manage daily responsibilities
Access to on-demand training courses to advance further in your career

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