[Hiring] ABA RCM Coordinator @Willow ABA Services

Remote, USA • Full-time • Posted 2026-05-31

Role Description

Insurance Billing
Billing secondary claims through CentralReach
Follow-up on all underpaid/unpaid insurance claims
Timely assemblance and execution of recovery plan
Preparation of progress reporting presented at weekly check-in with RCM Director
Manage all escalation requests with insurance partners
Create appeals and escalation efforts when necessary
Credentialing
Complete all necessary steps to credential staff in timely manner
Regularly audit all staff members to stay ahead of any potential credentialing issues or lapse in expiring documents
Research and document the everchanging requirements for each insurance carrier to mitigate potential issues before they arise
Effectively communicate with the appropriate party on notifications of upcoming lapses, due dates, etc.
Quote of Benefits
Providing prospective families a quote of benefits through their insurance carrier, outlining their patient responsibility for services
Notating any irregularities with their insurance plan or ABA specific requirements such as prior authorizations required, age or service limits, etc.

High school diploma or GED
Experience communicating with insurance providers, preferably in healthcare
Familiarity with HIPAA compliance and healthcare industry standards
Extreme attention to detail, must excel at researching, administrative tasking and self-motivation
Creative problem-solving
Professional written & verbal communication
Ability to manage multiple tasks and ensure a high level of service
Preferred: 2+ years of ABA experience, any ABA experience will be considered
Familiarity with Microsoft products
1+ year of experience managing all aspects of insurance billing and collections, experience with ABA billing strongly preferred
Familiarity with the components of a CMS 1500 claim form
Familiarity with insurance coding (e.g., use of place of service, use of modifiers, etc.)
Experience with CentralReach and Monday.com