Director, Decision Support
Director, Decision Support
Department: Technology
Location: Remote
FLSA Status: Exempt
People Leader: Yes
Travel: <5%
Summary
Company Summary
Accuity partners with hospitals and health systems through a technology-enabled, physician-led model that improves clinical documentation integrity, coding accuracy, reimbursement optimization, and quality outcomes.
Job Summary
The Director, Decision Support provides leadership for Accuity’s client reporting and performance analytics functions. This role ensures delivery of accurate, timely, and actionable reporting that helps internal teams and clients understand financial performance, operational trends, and program impact. The Director leads the reporting team, strengthens analytical rigor and quality control, and partners with Client Success and operational leaders to explain performance variability, identify drivers of change, and support data-informed decision making across client engagements.
Responsibilities
Client Reporting and Analytics
Oversee the preparation and delivery of client reporting packages, ensuring accuracy, timeliness, and consistency across engagements
Lead the development of analytical tools, supporting materials, and reporting narratives that explain monthly performance drivers
Ensure reporting logic aligns with client requirements, business rules, and established operational standards
Continuously improve reporting processes, templates, and quality checks
Performance Interpretation and Decision Support
Provide senior-level interpretation of performance trends, including case mix shifts, seasonality, reimbursement mix, and operational changes
Analyze and communicate the drivers of performance variability, including CDI maturation, coding education, query adoption, and documentation improvement initiatives
Partner with Client Success and leadership teams to prepare for client discussions involving performance trends and financial outcomes
Serve as an escalation point for complex analytical questions related to reporting results and performance interpretation
Reporting Governance and Quality
Establish quality control standards, review processes, and documentation requirements to ensure analytical rigor and reporting accuracy
Develop reporting governance practices that improve consistency, traceability, and confidence in client deliverables
Monitor reporting outputs for trends, anomalies, and inconsistencies and drive corrective action when needed
Partner with reimbursement and operational subject matter experts to maintain alignment between reporting outputs and underlying business logic
Team Leadership and Development
Lead and mentor team members responsible for reporting production, analytics, and decision support activities
Build team capability to proactively identify trends, answer complex questions, and communicate insights clearly
Foster a culture of accountability, curiosity, continuous improvement, and strong client service
Prioritize work effectively across a fast-paced, client-driven environment while maintaining high quality standards
Other Duties as Assigned
Perform additional responsibilities as needed to support organizational goals and client success
Qualifications
Education and Credentials
Bachelor’s degree in Business, Finance, Healthcare Administration, or related field required
Master’s degree in Business, Finance, Healthcare, or related field preferred
HFMA, CPHIMS, or equivalent healthcare finance or analytics certification preferred
Experience
10+ years of experience in reporting, analytics, decision support, reimbursement, or revenue cycle operations required
5+ years of demonstrated leadership experience required
Experience leading client reporting, performance analytics, or decision support functions in a healthcare environment required
Experience supporting executive-level client discussions and translating complex performance data into actionable insights required
Core Competencies
Strong analytical capability with the ability to interpret complex data sets and identify trends, anomalies, and performance shifts
Ability to translate reimbursement and performance data into clear, actionable insights for internal stakeholders and client audiences
Advanced proficiency in Excel and SQL, and demonstrated experience with business intelligence platforms (e.g., Power BI, Tableau)
Ability to design and present data visualizations that communicate performance trends clearly to varied audiences
Strong communication, executive presence, and cross-functional collaboration skills
Ability to lead teams, manage competing priorities, and maintain accuracy and timeliness in a remote work environment
Additional Requirements
1) Physical Requirements: The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations. Unless otherwise indicated, Accuity positions require interaction with people and technology while either sitting or standing. Employees must be able to communicate via phone, email, etc. and sit for extended periods of time, with or without reasonable accommodations. Physical effort and exposure to physical risk are limited to that of an office role / environment.
2) Position and Employment Statement: While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from a job and to assign other duties as necessary and at any time. All positions at Accuity Delivery Systems, LLC, are at-will employment, and a position description is not a guarantee of a job or of job responsibilities.
While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from a job and to assign other duties as necessary and at any time. All positions at Accuity are at-will employment, and a position description is not a guarantee of a job or of job responsibilities.
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