Experienced Customer Solutions Specialist – Remote Customer Service Representative for careerzynith

As a leading e-commerce company, careerzynith is revolutionizing the way foodservice professionals worldwide purchase the products they need. We're on a mission to provide exceptional customer experiences, and we're looking for a talented and driven Customer Solutions Specialist to join our fast-growing team.

• *About careerzynith**

careerzynith is a dynamic and innovative company that exists to meet the purchasing needs of foodservice professionals. Our team is passionate about delivering outstanding customer service, and we're committed to creating a work environment that's collaborative, supportive, and fun. As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a close-knit team that's dedicated to excellence.

• *Job Summary**

As a Customer Solutions Specialist, you'll play a critical role in assisting customers using a variety of software tools to navigate customer accounts, research questions, problem solve, and communicate effective solutions in a fast-paced environment. You'll be the face of careerzynith, providing friendly, efficient, and accurate solutions for customers through phone, live chat, and email. Your goal will be to deliver an exceptional customer experience, enhance customer loyalty, and increase business sales.

• *Responsibilities**

• Learn all about careerzynith, including our history, products, the foodservice industry, and how to efficiently navigate our internal systems
• Provide friendly, efficient, and accurate solutions for customers through phone, live chat, and email
• Ensure that customers always have the most complete and up-to-date information about the status of their orders
• Partner with other departments within and outside of Customer Solutions to support both the customer and the company
• Use best practices when analyzing customer situations, investigating problems, and providing strategic solutions within our business model
• Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company
• Be flexible and adapt to change as we continue to grow as a company
• Take initiative and use strategic thinking to ensure that careerzynith is the leader in the online food service industry

• *What We're Looking For**

• Desire to learn and grow
• An internal drive to succeed
• Ability to work on a team and independently
• A concern for helping others and doing the right thing by them
• Desire and ability to work in a fast-paced environment
• Innovation and the ability to challenge the status quo
• A college education (preferred but not required)
• At least 1 year of customer-facing experience (preferred but not required)

• *Requirements**

• Cable or fiber internet connections are preferred as satellite connections often cannot support the technologies used by careerzynith to perform day-to-day tasks
• Consistent 75mbps download/10mbps upload internet speeds are required
• A quiet and distraction-free work area
• Access to a home router and modem
• Proficiency with Office 365 (Outlook, Word, Excel, PowerPoint) and Windows system/internet navigation required
• Excellent verbal and written communication skills; conversational fluency in English required
• Proficient typing abilities
• The ability to work a training schedule of 9:30 AM – 6 PM ET or local time zone equivalent, Monday through Friday, during the 60-day onboarding period
• The ability to work 11:30 AM – 8 PM ET or local time zone equivalent, Monday through Friday, after the 60-day onboarding period

• *Physical Demands**

• Work is performed while sitting and/or standing for at least 8 hours each day
• Requires the ability to communicate effectively using speech, vision, and hearing
• Requires the regular use of hands for simple grasping and fine manipulations while using a personal computer
• Requires the ability to work at a computer for extended periods of time

• *What We Offer**

• A competitive benefits package including paid time off, medical/dental coverage (including telemedicine), 401k match, paid parental leave (based on tenure), and more
• Opportunities for growth and professional development
• In-depth training on our varying selection of products and the services we offer
• Opportunities to collaborate and connect virtually across teams and departments
• Full-time training staff
• Continuous support through various trainings and available mentorships
• A focus on work/life balance

• *Remote Work Qualifications**

• Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
• Access to a home router and modem.
• A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
• A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY). H-1B Visa Sponsorship Not Available, W2 only.

• *How to Apply**

If you're ready for a challenge and have the ambition to succeed in a fast-paced, growing industry, we'd love to discuss the Customer Solutions Specialist position with you! Submit your resume and apply online today.

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