Experienced Live Chat Customer Support Specialist – Disability Access Service (DAS) Video Visit Cast

At careerzynith, we're dedicated to providing exceptional experiences for all our visitors, including those with disabilities. As a key member of our team, you'll play a vital role in helping visitors navigate our services and ensuring their needs are met. We're seeking a highly skilled and empathetic Live Chat Customer Support Specialist to join our DAS Video Visit Cast team.

• *About careerzynith**

careerzynith is a world-renowned entertainment company that has been delighting audiences for generations. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a leader in the industry. As a remote employee, you'll be part of a dynamic team that's passionate about delivering exceptional experiences for our visitors.

• *Key Responsibilities**

As a Live Chat Customer Support Specialist, you'll be responsible for:

• Proactively and effectively answering visitor-related inquiries about our Disability Access Services (DAS) to determine visitor needs, provide information, and handle situations connected with DAS
• Communicating proficiently through video/calls and being able to adapt to various chat interactions while being actively engaged in video calls
• Utilizing situational guides to assess the level of support required for different disabilities (e.g., hearing, mobility, visual, mental)
• Evaluating visitor challenges to provide a single point of contact for pre, during, and post-visit discussions
• Working with DAS discussions across all services to determine which service best aligns with the visitor's specific challenges
• Suggesting DAS services and resources available for visitors to improve support
• Making informed decisions while understanding when to escalate concerns to a Facilitator/Working Lead/Salaried Leader
• Maintaining honesty in escalated interactions
• Seeking guidance in challenging discussions
• Providing general Retreat information and Schedule planning support based on visitor needs
• Offering alternative choices and solutions for visitors who may not be eligible for the Disability Access Service and proficiently handling visitor concerns on a case-by-case basis

• *Essential Capabilities**

To succeed in this role, you'll need:

• Knowledge and interest in Disney property, items, and services, and providing exceptional visitor experiences
• Demonstrated technical skills and computer proficiency with the ability to learn and work with different systems and applications, including Microsoft Office tools and Visitor Administration Suite
• Ability to manage conflicts through a balance between honesty and partner resourcing
• Strong critical thinking skills
• Ability to handle confidential information
• Comfortable asking disclosure questions to secure necessary information from visitors to determine which DAS service(s) are the best fit or which may require further clinical consultation/assessment
• Open to being on camera in video visits

• *Preferred Capabilities**

While not required, the following skills and experiences are highly desirable:

• Past experience working with people with disabilities or accessibility needs
• Experience in related roles, such as Visitor Services, Visitor Relations, or Web Help Desk
• Increased knowledge of Amusement Parks and Visitor Tools (e.g., Disneyland App and My Disney Experience)
• Bilingual
• Education on Services for Visitors with Disabilities at the Walt Disney World Resort
• Familiarity with the following is a plus: Live Connect, Visitor Administration Suite, MDX, VINCENT, Zendesk, Avaya

• *Job Benefits**

As a remote employee at careerzynith, you'll enjoy:

• **Remote Work Flexibility**: Work from anywhere, at any time, and enjoy the flexibility to create a comfortable workspace that suits your needs.
• **Balance between fun and serious activities**: With remote work, you'll have more time to pursue your interests and hobbies, and enjoy a better work-life balance.
• **Competitive Compensation**: careerzynith offers competitive pay rates for senior-level positions, which can vary depending on the company and industry.
• **Medical Benefits**: You may be eligible for health insurance, dental coverage, and other medical benefits as part of your compensation package.
• **Retirement Plans**: careerzynith offers retirement savings plans, such as a 401(k), with employer matching or contributions.
• **Paid Time Off (PTO)**: Enjoy vacation days, holidays, and sick leave, which can vary depending on the company.
• **Professional Development**: careerzynith invests in its employees' professional growth by offering training, workshops, or tuition reimbursement.
• **Investment Opportunities or Equity**: In some cases, you may be offered investment opportunities or equity in the company.
• **Performance Rewards**: Depending on your role and company performance, you may be eligible for performance-based rewards or bonuses.
• **Remote Work Equipment**: careerzynith may provide the necessary equipment (e.g., computer, internet connection, ergonomic chair) to ensure you have a functional workspace.
• **Flexible Hours**: Depending on the company's policies, you may have the flexibility to set your own working hours.
• **Employee Assistance Programs (EAPs)**: EAPs can provide confidential guidance and support services for employees and their families.
• **Employee Discounts**: careerzynith may offer discounts on its products or services to its employees.
• **Wellness Programs**: careerzynith may offer wellness programs, such as gym memberships, fitness classes, or health challenges, to promote employee well-being.
• **Remote Team Building**: careerzynith may organize virtual team-building activities or provide tools to help remote employees stay connected and engaged with their colleagues.

• *What We Offer**

As a Live Chat Customer Support Specialist at careerzynith, you'll have the opportunity to:

• Work with a dynamic team that's passionate about delivering exceptional experiences for our visitors
• Develop your skills and expertise in customer support, disability access services, and visitor experience
• Enjoy a flexible and remote work environment that allows you to balance your work and personal life
• Participate in professional development opportunities to enhance your skills and career growth
• Be part of a company that values diversity, inclusion, and accessibility

• *How to Apply**

If you're a motivated and empathetic individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

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