Experienced Customer Service Representative – Blended Process (Social Media) at careerzynith

Are you a customer-focused individual with excellent communication skills and experience in handling international customer service? Do you thrive in dynamic environments and enjoy working with diverse teams? If so, we invite you to join careerzynith as an Experienced Customer Service Representative in our Blended Process (Social Media) role. This is a fantastic opportunity to work with a leading organization, develop your skills, and grow your career in a supportive and collaborative environment.

• *About careerzynith**

careerzynith is a renowned organization that has revolutionized the way people communicate and access information. With a strong presence in India, we are committed to providing exceptional customer experiences through our innovative products and services. Our team is passionate about delivering outstanding results, and we are looking for talented individuals like you to join our journey.

• *Job Summary**

As an Experienced Customer Service Representative in our Blended Process (Social Media) role, you will be responsible for providing top-notch customer service to our clients through various communication channels, including social media. You will work closely with our team to resolve customer inquiries, complaints, and feedback in a timely and professional manner. This is a full-time, remote job that requires excellent English communication skills, experience in handling international customer service, and the ability to work efficiently in both work-from-home and hybrid environments.

• *Key Responsibilities**

• Provide exceptional customer service through various communication channels, including social media, email, and phone
• Respond to customer inquiries, complaints, and feedback in a timely and professional manner
• Work closely with our team to resolve customer issues and provide solutions
• Develop and maintain a deep understanding of our products and services to provide accurate information to customers
• Collaborate with our social media team to create engaging content and respond to customer inquiries on social media platforms
• Analyze customer feedback and provide insights to improve our products and services
• Meet or exceed performance metrics and targets, including first-call resolution, customer satisfaction, and quality scores
• Participate in training and development programs to enhance your skills and knowledge

• *Eligibility Criteria**

• Excellent English communication skills required
• HSC + min. 6 months of International process experience is mandatory (Voice or Blended)
• WFH/ Hybrid mode. Candidate must be comfortable with both
• Salary up to 3.5 LPA (25k net)
• Candidates from only Delhi, Pune, and Mumbai can apply
• Candidate with social media experience will have an added advantage

• *Essential Qualifications**

• HSC (10+2) or equivalent
• Min. 6 months of experience in handling international customer service (Voice or Blended)
• Excellent English communication skills
• Ability to work in a fast-paced, dynamic environment
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team

• *Preferred Qualifications**

• Experience in social media management and customer service
• Knowledge of customer relationship management (CRM) software
• Familiarity with careerzynith's products and services
• Certification in customer service or a related field

• *Skills and Competencies**

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced, dynamic environment
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Strong technical skills, including proficiency in Microsoft Office and CRM software
• Ability to learn and adapt quickly to new technologies and processes

• *Career Growth Opportunities and Learning Benefits**

• Opportunities for career growth and advancement in a dynamic and supportive environment
• Access to training and development programs to enhance your skills and knowledge
• Collaborative and inclusive work environment that encourages innovation and creativity
• Recognition and rewards for outstanding performance and contributions to the team

• *Work Environment and Company Culture**

• careerzynith is a remote-friendly organization that offers a flexible and comfortable work environment
• Our team is passionate about delivering outstanding results and is committed to excellence in everything we do
• We value diversity, equity, and inclusion and strive to create a workplace that is welcoming and inclusive for all employees
• We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off

• *Compensation, Perks, and Benefits**

• Salary up to 3.5 LPA (25k net)
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off
• Opportunities for career growth and advancement in a dynamic and supportive environment
• Access to training and development programs to enhance your skills and knowledge
• Collaborative and inclusive work environment that encourages innovation and creativity

• *How to Apply**

If you are a motivated and customer-focused individual with excellent communication skills and experience in handling international customer service, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you!

• *Contact Information**

For more information about this role or to submit your application, please contact:

Asawari
HR Representative
careerzynith
Phone: 7738298828
Email: [[email protected]](mailto:[email protected])

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• *Job Category:** BPO
• *Job Profile:** Customer Service - Backoffice
• *Job Type:** Full Time
• *Job Location:** Hybrid Remote Job
• *Company Name:** careerzynith
• *Post Date:** 14-09-2024
• *Experience:** min. 6 months

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