Experienced Customer Service Representative / Enrollment Specialist – Patient Care and Benefits Navigation

At careerzynith, we're on a mission to revolutionize the way we approach customer service and patient care. As a leading provider of innovative staffing solutions, we're committed to connecting talented individuals with top-notch employers who share our passion for excellence. If you're a customer service rockstar with a knack for navigating complex benefit plans and a passion for delivering exceptional patient care, we want to hear from you!

• *About careerzynith**

careerzynith is a dynamic and forward-thinking organization that's dedicated to empowering our clients to achieve their goals. As a leading provider of staffing solutions, we're proud to offer a comprehensive range of services that cater to the unique needs of our clients. From recruitment and talent management to training and development, we're committed to delivering exceptional results that exceed our clients' expectations.

• *Job Summary**

We're seeking an experienced Customer Service Representative / Enrollment Specialist to join our team in Lakeland, FL. As a key member of our patient care team, you'll play a vital role in assisting callers with enrollments into various benefit plans. If you're a motivated and customer-focused individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity.

• *Responsibilities**

As a Customer Service Representative / Enrollment Specialist, you'll be responsible for:

• Handling inbound and outbound calls (70-90 daily) with a high level of professionalism and empathy
• Assisting callers with enrollments into various benefit plans, including answering questions and resolving issues in a timely and efficient manner
• Conducting outbound calls to verify information with Dr. offices and insurance companies
• Utilizing de-escalation skills to resolve complex issues and ensure a positive caller experience
• Multi-tasking while speaking with callers and entering notes into the system
• Collaborating with internal stakeholders to resolve issues and improve patient care

• *Requirements**

To be successful in this role, you'll need:

• A High School Diploma or equivalent
• Previous experience in a high-volume call center environment (70-90+ calls daily)
• Excellent communication and interpersonal skills, with the ability to build rapport with callers and internal stakeholders
• Strong problem-solving and de-escalation skills, with the ability to think critically and resolve complex issues
• Ability to work in a fast-paced environment with multiple priorities and deadlines
• Proficiency in using computer systems and software applications, including CRM systems and Microsoft Office

• *Preferred Qualifications**

• Previous experience in a patient care or healthcare setting
• Knowledge of benefit plans and insurance products
• Certification in customer service or a related field
• Bilingual or multilingual skills

• *What We Offer**

As a valued member of our team, you'll enjoy a range of benefits and perks, including:

• Competitive hourly rate of $15.50
• Opportunities for career growth and professional development
• Comprehensive training program to ensure your success in the role
• Collaborative and dynamic work environment with a team of passionate and dedicated professionals
• Flexible scheduling options to accommodate your needs and preferences
• Opportunities for advancement and professional growth within the company

• *Training and Development**

We're committed to investing in our employees' success and providing them with the tools and resources they need to excel in their roles. Our comprehensive training program includes:

• 3 weeks of intensive training, Monday through Friday, 8:30 AM to 5:00 PM
• Ongoing coaching and feedback to ensure your success in the role
• Opportunities for professional development and advancement within the company

• *Work Environment and Company Culture**

At careerzynith, we're proud to offer a dynamic and inclusive work environment that's committed to excellence and customer satisfaction. Our team is passionate about delivering exceptional results and making a positive impact on our clients and their customers. If you're a motivated and customer-focused individual who shares our values and passion for excellence, we encourage you to apply for this exciting opportunity.

• *How to Apply**

If you're a motivated and customer-focused individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your resume to [[email protected]](mailto:[email protected]) with the subject line "FL Enrollment" for immediate review.

• *Equal Opportunity Employer**

careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

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