Experienced Customer Sales and Service Representative – Driving Customer Satisfaction and Loyalty at careerzynith

About careerzynith

At careerzynith, we power and empower how people live, work, and play by connecting them to what brings them joy. We do what we love – driving innovation, creativity, and impact in the world. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together – lifting our communities and building trust in how we show up, everywhere & always. We're a place where you can craft your own path to greatness, whether you think in code, words, pictures, or numbers.

About the Role

We're seeking an experienced Customer Sales and Service Representative to join our team at careerzynith. As a key member of our customer-facing team, you'll deliver an exceptional customer experience to our customers, leveraging your superior sales and customer service skills and excitement for technology. You'll be working with America's fastest and most reliable network, providing solutions to customers' needs and exceeding their expectations.

Responsibilities

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service.


• Instilling confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of careerzynith's products and services to effectively service and retain customers.


• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience.


• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues.


• Responding to requests from customers about careerzynith products and services.


• Verifying service order accuracy and completeness and making corrections/changes, as needed.


• Negotiating the collection of overdue bills.


• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.


• Managing various systems and work tools while engaging on the phone with customers.

What We're Looking For

We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should take a deep interest in learning about your customers, business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents and have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations. You should take real ownership of customer concerns and be driven to provide exceptional customer service.

Requirements

• Related Associate Degree or 2+ years' relevant experience.


• Customer Service call center experience.


• Previous collections experience.


• Experience with selling products and services.


• Customer service skills.


• Demonstrated ability to communicate with detail and precision.

Preferred Qualifications

• Experience working in a fast-paced, dynamic environment.


• Proven track record of meeting or exceeding sales goals.


• Strong problem-solving and analytical skills.


• Ability to work independently and as part of a team.


• Excellent communication and interpersonal skills.

Work Environment and Culture

As a remote employee, you'll work from home with occasional in-person trainings and meetings. We're a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

Compensation and Benefits

We offer a competitive compensation package, including a base salary and incentives. Our benefits are designed to help you move forward in your career and in areas of your life outside of careerzynith. From health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance, we've got you covered with our award-winning total rewards package.

Equal Employment Opportunity

We're proud to be an equal opportunity employer – and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At careerzynith, we know that diversity makes us stronger.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website.

Join the careerzynith Team

We're a place where you can craft your own path to greatness, whether you think in code, words, pictures, or numbers. Join our team and be part of a community that is passionate about making a difference in the world.

Apply for this job