Experienced Customer Service Associate – Mail Order Pharmacy Benefits and Patient Support

At careerzynith, we are dedicated to delivering exceptional customer service to our patients and healthcare providers. As a Customer Service Associate, you will play a vital role in establishing a working relationship with patients and doctor's offices through effective communication via telephone, faxes, and email. If you are a customer-focused individual with excellent communication skills and a passion for helping others, we encourage you to apply for this exciting opportunity.

• *About careerzynith**

careerzynith is a leading healthcare organization that provides innovative solutions to improve patient outcomes and experiences. Our team is committed to delivering high-quality services that meet the evolving needs of our patients and healthcare providers. As a Customer Service Associate, you will be part of a dynamic team that values collaboration, innovation, and customer satisfaction.

• *Key Responsibilities**

As a Customer Service Associate, you will be responsible for:

• **Providing Exceptional Customer Service**: Respond to incoming call inquiries from patients, providers, and benefit offices in a timely, accurate, and courteous manner.
• **Handling Inbound and Outbound Calls**: Place and receive calls to patients and doctor's offices for prescription refills, provide information and education on mail order pharmacy benefits, and assist with routine questions concerning pharmacy benefits.
• **Promoting One-Stop Service**: Assist patients with general co-pay inquiries, order status inquiries, and provide timely and accurate information on product knowledge requests.
• **Accurate Documentation**: Accurately document each call taken or placed, ensuring that all necessary information is recorded and updated in our system.
• **HIPAA Compliance**: Maintain knowledge of HIPAA laws and medical adverse events, ensuring that all patient information is handled confidentially and in accordance with regulatory requirements.

• *Critical Skills**

To succeed in this role, you will need to possess:

• **Patient Focus**: Demonstrate a genuine interest in helping patients and healthcare providers, ensuring that their needs are met promptly and accurately.
• **Problem-Solving/Analysis**: Ability to handle multiple functions within the same call, think critically, and provide solutions to complex problems.
• **Time Management**: Adept time management skills to prioritize tasks, manage multiple calls, and meet productivity standards.
• **Communication Proficiency**: Excellent verbal and written communication skills, with the ability to communicate effectively with patients, healthcare providers, and internal teams.
• **Interpersonal Skills**: Strong interpersonal skills, with the ability to build rapport with patients, healthcare providers, and internal teams.

• *Qualifications**

To be considered for this role, you will need to possess:

• **1+ Year Customer Service Experience**: Proven experience in customer-facing roles, with a focus on delivering exceptional customer service.
• **1+ Year Computer Experience**: Familiarity with computer systems, software, and technology, with the ability to learn and adapt to new systems.
• **Customer Service Engagement**: Demonstrated ability to engage with customers, understand their needs, and provide solutions to their problems.
• **Flexibility and Adaptability**: Ability to work in a fast-paced environment, adapt to changing priorities, and demonstrate flexibility in dealing with internal and external customers.

• *Physical Demands**

As a Customer Service Associate, you will be required to:

• **Sit for Long Periods**: Regularly sit at a computer terminal for extended periods, with occasional breaks to stretch and move around.
• **Talk or Hear**: Regularly talk or hear, with the ability to communicate effectively with patients, healthcare providers, and internal teams.

• *Work Environment**

As a Work-from-Home position, you will be required to:

• **Work from Home**: Perform duties from a home-based environment, with occasional requests to work in the office.
• **Occasional Saturday Work**: Work an occasional Saturday from 8-12pm, with prior notice and approval.

• *Supervisory Responsibility**

This position has no supervisory responsibilities.

• *Other Duties**

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• *Compensation and Benefits**

careerzynith offers a competitive compensation package, including:

• **Competitive Salary**: A salary that reflects your skills, experience, and qualifications.
• **Benefits Package**: A comprehensive benefits package, including health, dental, and vision insurance, retirement savings, and paid time off.
• **Professional Development**: Opportunities for professional growth and development, including training, mentorship, and career advancement.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Join our team at careerzynith and help us make a difference in the lives of our patients and healthcare providers.

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