Experienced Customer Service Representative – Delivering Exceptional Outdoor Living Experiences
At careerzynith, we're passionate about helping people live life outside by providing exceptional lawn care services. As a Customer Service Representative, you'll play a vital role in delivering superior customer support, building sales experience, and contributing to a high-performing team. If you're a customer-focused individual with a passion for sales and a commitment to excellence, we want to hear from you!
- *About careerzynith**
careerzynith is America's number one lawn care company, dedicated to using our science-based expertise and local experience to create beautiful, healthy properties across the nation. Through our lawn, tree & shrub, and pest control services, we help improve the health and beauty of outdoor spaces everywhere, so people can Live Life Outside. Our commitment to quality, customer satisfaction, and team excellence sets us apart, and we're excited to welcome talented individuals like you to our team.
- *What's In it for YOU!**
- Awesome teammates who are dedicated to our values, customers, lawn science, and YOU!
- Competitive wages
- Opportunities to grow your career
- Affordable medical and prescription drug plans
- Financial health resources, including 401k
- Training & Development
- Paid Time Off/Sick Leave
- *Your Responsibilities**
As a Customer Service Representative, you'll be responsible for delivering superior customer support throughout the day by:
- Answering customer calls and problem-solving to help customers continue to live life outside
- Building sales experience by upselling additional services to customers who are looking to enhance their outdoor living space
- Collaborating with internal teams to resolve customer issues and improve overall customer satisfaction
- Providing exceptional customer service skills, including conflict resolution and professional communication
- *Job Requirements**
To succeed in this role, you'll need:
- High standards for excellence, integrity, and customer service
- Excellent customer service skills, including conflict resolution and professional communication
- Foundational sales skills to upsell products and services to meet customer needs
- Written and verbal communication skills for professional business interactions
- Proficient computer skills, especially with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
- Familiarity with social media applications (Facebook, Instagram, LinkedIn)
- Ability to learn and apply general knowledge of the company, products, and services
- Ability to read, comprehend, and adhere to instructions, processes, and procedures
- Keen attention to detail
- Mathematical skills to calculate (add, subtract, multiply, and divide) in all units of measure, using whole numbers and decimals to determine rate, ratio, and percent
- Good organizational and time management skills, including punctuality for on-time attendance
- Ability to work independently under general supervision and collaboratively as part of a team
- Ability to talk and type simultaneously when interacting with customers
- *Essential Qualifications**
- High school diploma or general education degree (GED); or up to one-year related experience and/or training; or an equivalent combination of education and experience
- Associate degree from a two-year college or technical school preferred
- *Preferred Qualifications**
- Previous customer service or sales experience
- Familiarity with lawn care or outdoor living services
- Experience working in a fast-paced, customer-facing environment
- *Skills and Competencies**
To succeed in this role, you'll need to possess:
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution skills
- Ability to work independently and collaboratively as part of a team
- Proficient computer skills, including Microsoft Office applications
- Familiarity with social media applications
- Ability to learn and apply general knowledge of the company, products, and services
- Keen attention to detail and organizational skills
- *Career Growth Opportunities and Learning Benefits**
At careerzynith, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have opportunities to:
- Develop your sales and customer service skills through training and development programs
- Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction
- Participate in performance-based bonuses and recognition programs
- Pursue opportunities for advancement within the company
- *Work Environment and Company Culture**
careerzynith is a dynamic and fast-paced work environment that values teamwork, innovation, and customer satisfaction. As a Customer Service Representative, you'll be part of a high-performing team that's dedicated to delivering exceptional outdoor living experiences. Our company culture is built on:
- A commitment to quality and customer satisfaction
- A passion for innovation and continuous improvement
- A focus on teamwork and collaboration
- A dedication to employee growth and development
- *Compensation, Perks, and Benefits**
As a Customer Service Representative, you'll enjoy:
- Competitive wages
- Opportunities to grow your career
- Affordable medical and prescription drug plans
- Financial health resources, including 401k
- Training & Development
- Paid Time Off/Sick Leave
- *How to Apply**
If you're a customer-focused individual with a passion for sales and a commitment to excellence, we want to hear from you! Apply now to join our team and start delivering exceptional outdoor living experiences.
Apply Job!
- *Disclaimer**
careerzynith is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | careerzynith (careerzynith.com).
California Residents: When you express interest in or apply for a job with careerzynith Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.
careerzynith performs pre-employment testing.
To view our disclaimer, https://careerzynith.com/us/en/disclaimer
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