CSR/ Dispatch Hybrid

Description

Pinnacle's promise consists of People, Respect, Ownership, Morale, Integrity,
Safety, and Excellence
General Responsibilities
Managing a team to ensure timely and cost-effective deliveries.

Shift: M-F 10am - 6:30pm

Key Duties & ResponsibilitiesA. Operational Functions:
• Coordinating the schedule of a shipping company or a group of drivers.
• Ensuring that data related to deliveries and shipments of freight are entered
timely into tracking software.
• Managing customer service satisfaction by providing updates on ETA and
location of drivers.
• Obtaining back-haul freight and dispatching OTR drivers.
• Directing inbound and outbound logistics operations, such as transportation and
warehouse activities, safety performance, and logistics quality management.
• Negotiating and arranging transport of goods with shipping or freight companies.
• Determining method of shipment and preparing bills of lading, invoices, and other
shipping documents.
• Tracking delivery progress of shipments.
• Managing the zoning of driver dispatches to ensure they are cost effective
routes.
• Developing a proactive relationship with our customers by providing firstclass customer service and communication
• Handling shipment quoting/pricing for customers
• Covering available shipments through strategic negotiations with trucking
companies
• Providing problem-resolution effectively and a timely manner
B. Administrative Functions:
• Keeping records of all goods shipped, received, and stored.
• Managing and tracking detention times accurately per shipment.
• Sending and collecting documents to and from carriers
• Data entry of various files and information into our software
Minimum Requirementso High school diploma or GED (General Education Diploma) equivalencyo Basic computer skillso Detail orientedo Thrive in a fast-paced environmento Excel both as an individual and in a team environment.o Excellent communication skills - written and verbalo Professional, driven and results orientedo LTL, Local , and Linehaul Knowledgeo Excellent time managemento Deadline driven thorough knowledge of the LTL and Linehaulo Works well with team and aloneo Strong Knowledge of the roadways throughout the immediate area.DisclaimerPlease Note: The duties and responsibilities described are not a comprehensive list andadditional tasks may be assigned to the employee as necessitated by business demands. Thisjob description does not constitute a contract of employment or otherwise limit employment-at - will rights at any time.

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