Experienced Customer Service Technical Associate – Delivering Exceptional Support Experiences

At careerzynith, customer experience is at the forefront of everything we do. Our Service Excellence Team is dedicated to making our customers successful and ensuring that their experience using careerzynith's products is delightful, by delivering high-quality, speedy, personable, and conversational support. As a Customer Service Technical Associate, you will play a pivotal role in the success of our customers, providing resolution to moderate and complex inquiries by phone, online chat, or email. You will be the voice of careerzynith, acting as an advocate for our product and a champion for our users.

• *About careerzynith**

careerzynith is a global leader in professional information services, providing expert software and information solutions that the world's leading professionals rely on in the moments that matter most. Our customers work in industries that impact the lives of millions of people every single day. We empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.

• *Job Summary**

We are seeking an experienced Customer Service Technical Associate to join our Service Excellence Team. As a key member of our team, you will be responsible for delivering exceptional support experiences to our customers, providing resolution to moderate and complex inquiries, and acting as an advocate for our product and a champion for our users. If you are passionate about delivering exceptional customer experiences and have a unique skillset to provide resolution to customer inquiries, we encourage you to apply for this exciting opportunity.

• *Key Responsibilities**

• Effectively resolve customer questions through phone, email, and chat for system or content issues
• Take ownership of customer cases from beginning to end
• Record client interactions in our customer relationship database
• Participate in projects and process improvement initiatives as needed
• Provide general reports to management as requested
• Participate in product testing and review as needed
• Secure and keep confidential product and customer data

• *Hybrid Work Arrangement**

This is a hybrid role, requiring you to work in the office 2 days per week. You must be able to work a flexible schedule during peak seasons, which may include some evening and weekend overtime hours (January to April and September to October).

• *Essential Qualifications**

• Associate's degree in a business-related field or 1 year of experience in accounting or tax or 2 years of experience in any type of customer service role
• Ability to commute to the office in Kennesaw, Georgia or Wichita, Kansas every Tuesday and Wednesday
• Available for overtime

• *Preferred Qualifications**

• Educational background in Business, Accounting, or Finance
• Experience working with CCH tax and accounting software
• Tax preparation or accounting experience
• Experience working in a help desk or customer support environment
• Use of SalesForce.com

• *Other Knowledge, Skills, Abilities, or Certifications**

• Knowledge of tax, accounting, and audit principles, practices, and legislation/regulations
• Computer and internet skills, including Microsoft Office
• Service orientation – high commitment to meeting the needs of customers and colleagues
• Ability to diffuse and provide effective resolution to customer complaints

• *Work Environment and Company Culture**

careerzynith is a dynamic global technology company that makes a difference every day. We provide expert software and information solutions that the world's leading professionals rely on in the moments that matter most. Our customers work in industries that impact the lives of millions of people every single day. We empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.

• *Benefits**

careerzynith offers a comprehensive benefits package that begins on your first day of employment. Our benefits include:

• Medical, Dental, and Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

• *Diversity and Inclusion**

careerzynith strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. We recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We aim to provide a welcoming environment and equitable opportunities for all employees, regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion.

• *Why Join careerzynith?**

• Make a real difference in the lives of millions of people
• Work with a dynamic global technology company that makes a difference every day
• Empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time
• Be part of a team that values diversity and inclusion
• Enjoy a comprehensive benefits package that begins on your first day of employment
• Have opportunities for career growth and development

• *How to Apply**

If you are passionate about delivering exceptional customer experiences and have a unique skillset to provide resolution to customer inquiries, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our website.

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