Experienced Medical Imaging Customer Service Engineer III (MR/CT) – High-End Equipment Maintenance and Support

At careerzynith, we believe every interaction has the power to change a life. We are a nationwide company of passionate medical equipment management experts who proudly serve hospitals and healthcare facilities to ensure quality medical equipment is in the right place at the right time for effective patient care. We value our diversity and celebrate our differences, always seeking diverse backgrounds, ideas, and experiences. Make an impact in healthcare and grow your career with Team careerzynith!

• *Job Summary:**

We are seeking an Experienced Medical Imaging Customer Service Engineer III (MR/CT) to join our team of passionate medical equipment management experts. As a key member of our team, you will be responsible for maintaining high-quality medical imaging equipment for our customers, including systems applications, quality checks, calibration, operating system help, software assistance, technical support, and issue troubleshooting. If you have a passion for delivering exceptional customer service and a strong background in medical imaging equipment maintenance and repair, we encourage you to apply for this exciting opportunity.

• *What is in It for You?**

• The opportunity to make a real impact on patients' lives
• Comprehensive Benefits Package
• Tuition Reimbursement
• Up to a 3% match on your 401K
• Make any day a pay day with Daily Pay
• Collaborative and dynamic work environment
• Opportunities for career growth and professional development
• Recognition and rewards for outstanding performance

• *What You Will Do in This Role:**

• *FIELD SUPPORT (75%)**

• Troubleshoot high-end medical imaging equipment to ensure optimal performance and minimize downtime
• Establish and adhere to preventative maintenance schedules to prevent equipment failures and ensure customer satisfaction
• Maintain customer service logs and internal service records to track customer interactions and equipment maintenance history
• Solve issues with medical imaging applications, electrical components, computer hardware, and software, mechanical and hydraulic systems to ensure seamless operation
• Follow Health and Human Services, Environment Health and Safety, and/or all other applicable regulatory requirements to ensure compliance and patient safety
• Perform service, calibrations, and quality assurance checks for an entire imaging system as per the ISO13485 standards to ensure quality and consistency

• *TECHNICAL SUPPORT (10%)**

• Deliver technical support on high-end medical imaging equipment online and/or via telephone to ensure prompt resolution of customer issues
• Communicate daily with customers to ensure resolution and proper follow-up to ensure customer satisfaction
• Maintain system performance by performing system monitoring and evaluation, and performance tuning; troubleshooting system hardware, software, networks, and operating and system management systems; designing and running system load/stress testing; escalating application problems to Original Equipment Manufacturer (OEM)

• *APPLICATIONS SUPPORT (5%)**

• Interact regularly with radiologists, technicians, physicians, and other medical professionals to keep abreast of new and existing imaging solutions, issues, and trends
• Collaborate with cross-functional teams to develop and implement new imaging solutions and technologies

• *SOFTWARE SUPPORT (10%)**

• Provide continuous up-time support for applications software issues associated with the X-ray and Vascular modalities
• Utilize Digital Imaging and Communications in Medicine (DICOM) for viewing, filming, archiving, networking, and database administration
• Prepare users by designing and conducting training programs, providing software support and reference
• Supply online and telephone support for Windows and Linux

• *What You Will Need for This Role:**

• Minimum 12 years of high-end medical imaging equipment maintenance and repair experience
• High School Diploma or GED
• Must hold a current, valid, and unrestricted driver's license. Must have a safe driving record based on careerzynith policies
• Basic computer skills; understanding of computer networks and equipment interaction
• Willingness to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours as needed to support a 24/7 schedule
• Willingness to travel periodically to support business needs
• The ability to lift, push, and/or pull up to 75 pounds
• The ability to often bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, stand, and walk for extended periods of time

• *Why Choose careerzynith?**

• careerzynith is a nationwide company with a strong reputation for delivering exceptional customer service and quality medical equipment management solutions
• We offer a comprehensive benefits package, including health insurance options, short- and long-term disability plans, flexible spending accounts, health savings accounts, life insurance options, paid time off, 401K saving plan with employer match, employee discounts, tuition reimbursement, daily pay program, employee assistance program, and wellness programs
• We are committed to diversity and inclusion, and we celebrate our differences to create a welcoming and inclusive work environment
• We offer opportunities for career growth and professional development, including training and education programs, mentorship, and leadership development

• *How to Apply:**

If you are a motivated and experienced medical imaging customer service engineer looking for a new challenge, please submit your application via our internal or external career site. We look forward to hearing from you!

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