Experienced Customer Support Specialist - Spanish and English: Join careerzynith in Revolutionizing Global Spend Management

At careerzynith, we're on a mission to transform the way businesses manage their spending, and we're looking for an exceptional Customer Support Specialist to join our team. As a leading global spend management solution, we're committed to providing our customers with the best possible experience, and we need someone who shares our passion for delivering exceptional support.

• *About careerzynith**

careerzynith is a cutting-edge fintech company that's changing the way businesses manage their spending. Our innovative solution combines company cards, reimbursable expenses, and accounts payable into a single product, empowering finance teams to control and automate company spending at scale. With a presence in 32 countries and offices in key locations around the world, we're backed by renowned investors and committed to making a positive impact on the environment and society.

• *Our Values**

At careerzynith, we believe in creating a workplace that's inclusive, diverse, and empowering. Our values include:

• **Flat hierarchies**: We believe in a flat organizational structure that encourages collaboration and open communication.
• **Taking ownership and responsibility**: We empower our team members to take ownership of their work and make decisions that drive results.
• **Seeking and providing feedback**: We believe in continuous learning and improvement, and we encourage our team members to seek and provide feedback to help each other grow.
• **Managing constructive critique**: We value constructive criticism and use it as an opportunity to learn and improve.
• **Speaking our minds**: We encourage our team members to speak their minds and share their ideas, regardless of their level or position.

• *The Future of Fintech**

The future of fintech is about more than just money – it's about creating a better world for our customers, our employees, and our communities. At careerzynith, we're committed to:

• **Work-life balance**: We believe in creating a healthy work-life balance that allows our team members to thrive both personally and professionally.
• **Continual learning**: We're committed to continuous learning and professional development, and we encourage our team members to pursue their passions and interests.
• **Empowered teams**: We believe in empowering our team members to take ownership of their work and make decisions that drive results.

• *The Role**

As a Customer Support Specialist at careerzynith, you'll play a critical role in delivering exceptional support to our customers. Your primary responsibilities will include:

• **Responding to customer queries**: You'll respond to customer queries in a timely and accurate manner, via phone, email, or chat.
• **Analyzing and reporting product malfunctions**: You'll analyze and report product malfunctions, and work with our product team to resolve issues.
• **Proactively engaging with customers**: You'll proactively engage with customers to solve issues before they become problems.
• **Following up with customers**: You'll follow up with customers to ensure their technical issues are resolved.
• **Identifying customer needs**: You'll identify customer needs and help customers use specific features.
• **Sharing feature requests and effective workarounds**: You'll share feature requests and effective workarounds with team members.
• **Gathering customer feedback**: You'll gather customer feedback and share it with our Product, Sales, and Marketing teams.
• **Updating internal databases**: You'll update our internal databases with information about technical issues and useful discussions with customers.
• **Collaborating with our product team**: You'll collaborate with our product team to maintain our help center articles.
• **Communicating with external stakeholders**: You'll keep constant communication with our external stakeholders and collaborators via email and phone.
• **Managing physical cards delivery tracking system**: You'll own our physical cards' delivery tracking system.
• **Working closely with Customer Success Specialists**: You'll work closely with our Customer Success Specialists on customer activation and retention.
• **Taking the extra mile to engage customers**: You'll take the extra mile to engage customers and provide exceptional support.

• *Requirements**

To be successful in this role, you'll need:

• **At least 2 years of customer support experience**: You'll have a proven track record of delivering exceptional support to customers.
• **Fluent in English and Spanish**: You'll be fluent in both English and Spanish, and able to communicate effectively with customers in both languages.
• **Experience working with case/ticket management systems**: You'll have experience working with case/ticket management systems, such as Salesforce or Zendesk.
• **Excellent communication and problem-solving skills**: You'll have excellent communication and problem-solving skills, and be able to resolve complex issues in a timely and effective manner.
• **Ability and willingness to work independently and within a team**: You'll be able to work independently and within a team, and be comfortable with a fast-paced and dynamic work environment.
• **Proactive attitude and attention to detail**: You'll have a proactive attitude and attention to detail, and be able to prioritize tasks and manage multiple projects simultaneously.
• **Multi-tasking abilities**: You'll be able to multi-task and manage multiple projects simultaneously, and be comfortable with a fast-paced and dynamic work environment.

• *Company Benefits**

As a member of our team, you'll enjoy a range of benefits, including:

• **30 days holiday paid leave**: You'll receive 30 days of paid holiday leave, and be able to take time off to relax and recharge.
• **Competitive compensation package**: You'll receive a competitive compensation package, and be able to earn a salary that reflects your skills and experience.
• **Exchange policy to another careerzynith office**: You'll have the opportunity to work in another careerzynith office, and experience a new culture and work environment.
• **Flexible working hours and opportunity to work from home**: You'll have flexible working hours and the opportunity to work from home, and be able to balance your work and personal life.
• **Regular team-wide events**: You'll participate in regular team-wide events, and be able to connect with your colleagues and build relationships.
• **Opportunity to use the careerzynith product**: You'll have the opportunity to use the careerzynith product, and experience our innovative solution firsthand.

• *Equal Employment Opportunity**

careerzynith is an Equal Employment Opportunity Employer. We're committed to creating a workplace that's inclusive, diverse, and empowering, and we welcome applications from qualified candidates from all backgrounds.

• *Apply Now**

If you're passionate about delivering exceptional support and want to join a dynamic and innovative company, apply now to become a Customer Support Specialist at careerzynith.

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