SPANISH customer service

Customer service in SPANISH - 8 hours/day work

I am in need of a freelancer to provide phone support for my customer service needs in SPANISH.

5 days a week - 1 of them has to be a weekend day.

Important: We're a contact center, we provide this task to a client of ours.

Skills and Experience:

• General customer service skills are sufficient; industry-specific knowledge is not required.

• The freelancer should be fluent in SPANISH and have excellent communication skills.

• Previous experience in customer service is desired.

• The freelancer should be able to handle phone inquiries and provide assistance to customers.

• The expected workload is 8 hours/day, 5 days a week - 1 of them has to be a weekend day.

Important:

Full-time job: every work day, between 9 am and 7 pm SPAIN TIME, you’d have to:

• Call the customers who ordered something from our client's webshop to validate the shipping address and offer them cross-sell and upsell options.

• Call those who didn’t pick up the day before

• If the customer has any questions regarding his/her order, then you can look it up in the client’s system to provide proper information.

It can be done in a home office. We provide a dialer for the calls.

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